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Troubleshooting the SMC 8013 Wireless Gateway Cable Modem

Last Updated: Tue, 15 Nov 2011 > Related Articles

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Summary

This article provides an overview of the available ports and an explanation of the status lights on a SMC 8013 Wireless Gateway cable modem.

Solution


Installation

If you need help setting up your cable modem, use the following articles:


The SMC 8013 is a DOCSIS 2.0 cable modem. 

Front View

After the cable modem has successfully registered on the network, the Power, Cable, and Traffic indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The SMC 8013 has the following ports available on the back of the modem:

  • Power - Connects the cable modem to the power adapter.
  • Reset - Resets the cable modem.
  • ETHERNET (1-4) - Connects to the Ethernet port on your computer.
  • USB - Connects to the USB port on your computer. 
  • CATV - Connects to the cable wall outlet

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Connection - Modem functioning correctly

USB Connection - Modem functioning correctly

Modem Looking for Cable Connection 

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Diag Solid AmberGateway System FailureVerify all cable connections and try rebooting the gateway. If connection is OK and gateway reboot does not correct the problem, contact Customer Support.
OffNone. Normal operation.N/A
Cable Solid GreedNone. Gateway found cable connection.N/A
Flashing greenModem is searching for cable connectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
OffNo connection cable ConnectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
TrafficSolid GreedNone. Gateway found CMTS cable connection.N/A
Flashing greenModem is searching for CMTS cable connection.Verify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
WirelessFlashing GreenNone. Modem is transferring data via a wireless connection.N/A
OffNo Wireless linkN/A
Lan 1-4Solid AmberNone. Connected at 10 Mbps.N/A
Solid GreenNone. Connected at 100 Mbps.N/A
Flashing GreenNone. Modem is transferring data.N/A
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone. Successfully found the computer through USB connection.N/A
Flashing GreenNone. Modem is transferring data.N/A
OffNo USB foundVerify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources



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