TV

You may have a standalone router that you would like to continue to use and are having problems with connecting to your router. The gateway may be causing a conflict because the router portion of the device is also active. You can turn off the WiFi network of the gateway, turning it into a modem only, and be able to use your router without an issue.

Completing this procedure disables the WiFi for the Cisco DPC3825 Home Gateway and DPQ3925 eMTA Gateway. This allows customers to use their own standalone wireless router.

Customers must be connected directly to the gateway to perform these changes.

Once connected to the gateway, open a Web browser, such as Internet Explorer or Mozilla Firefox, and enter http://192.168.0.1 into the address bar.
 

Result: A Login window displays.

Log in as a user.

No username or password is needed.

From the main Cisco window:

1. Click the Setup button in the upper left.
   
   Result: The Setup options display as tabs.
   
   
2. Click the Quick Setup tab.
   
   Result: The Wireless Network information displays. 

Next to Wireless Network:

1. Click the Disable radio button to turn off the WiFi network.
2. Click Save Settings to complete the process.
   

Result: The gateway no longer broadcasts a wireless signal.