Telecommunication services are regulated by the federal and state governmental bodies. These regulations provide a public service by giving consistent explanations of generally available telephone services offered on a non-discriminatory basis. Cox strives to give friendly, easy to understand information about its phone services. To that end, we provide clearly conforming detail about our servces. This information is intended as a supplement to our site's information.
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Service agreements and details
Cox intrastate phone service is provided to you, depending on the state where you receive service, pursuant to our tariffs on file with state public utilities commissions or a state Telephone Service Guide. Certain Business and Residential service offers are subject to specific terms and conditions in addition to the applicable state tariff or Service Guide. Interstate and international services are offered under the following terms and conditions.
- Customer Service Agreement - Interstate and International Terms and Conditions
- Price Lock Guarantee Agreement
- Residential services, including interstate and international
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California state regulatory matters
Regulatory documents for in-state and access service.
- California Local Tariff (pdf)
- California Long Distance Tariff (pdf)
- California Access Tariff (pdf)
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Blocking of 3rd Party ChargesAs a Cox customer, you have the ability to block 3rd party charges on your bill, such as collect and operator assisted calls. Please call your local customer service department if you would like to block 3rd party charges.
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Additional regulatory links:- Business Services
- Another State's regulatory details (select location via the map)
