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Cox and Verizon Wireless

Frequently Asked Questions

Q: What is the Cox and Verizon Wireless offer?

Cox customers purchasing a new Smartphone with Verizon Wireless service only at a participating Cox retail location or by calling Cox at 877-897-2415 may be eligible for a $100 Visa® Prepaid Card. The Cox/Verizon Wireless Offer requires a new 2-year agreement with Verizon Wireless to receive the Visa® Prepaid Card.

Q: Who is eligible for the Cox and Verizon Wireless offer?

To be eligible for the offer, a customer must:

  • Live in one of these Cox market areas: Omaha, Kansas, NW Arkansas, Tulsa, Oklahoma City, Las Vegas, Arizona, Santa Barbara, San Diego or Orange County
  • Newly add or currently subscribe to Cox TV, phone, Internet or home security service at a residential address in one of those Cox market areas.
  • Activate ONLY at a participating Cox retail location or by calling Cox at 877-897-2415:
  1. A new smartphone device with Verizon Wireless service and a new 2 year Verizon Wireless service contract with a data plan; or 
  2. Add a new line to a current Verizon Wireless account with a new smartphone device and with a new 2-year Verizon Wireless service contract with a data plan; or
  3. Upgrade an eligible smartphone device and sign up for a new 2-year Verizon Wireless service contract with a data plan.

Note: Verizon Wireless service must be purchased/upgraded directly from Cox to be eligible.

Q: Which wireless phone can I get with this offer?

This offer requires a Verizon Wireless Smartphone with new 2-year agreement.

Q: I am already a Verizon Wireless customer, can I get this offer?

Yes. The Cox and Verizon Wireless Offer is available to current Verizon Wireless customers who are either adding a new line of service to their Verizon Wireless account or who are eligible for a Verizon Wireless device upgrade.

Q: Where is the Cox and Verizon Wireless offer available?

The offer is currently available in the Omaha, Kansas, NW Arkansas, Tulsa, Oklahoma City, Las Vegas, Arizona, Santa Barbara, San Diego and Orange County areas. Please call us at 1-877-897-2415 to see if the offer is available in your area.

Q: How can I check on the status or balance of my Visa® Prepaid Card?

For customers who haven't received their Prepaid Card and want to check offer status please visit www.vzw.com/cox/cardstatus or call 1-800-723-0991.


For customers who have received their Prepaid Card and would like to check card balance or transaction history please visit: prepaid.citi.com/vzw-com.

Q: When will I get my Visa® Prepaid Card?

Once you successfully activate Verizon Wireless services and maintain services for at least 14 days, you should receive your Visa® Prepaid Card within approximately 6 weeks of activation.

Q: Which company will bill me for my services?

You will receive a bill from Cox for your Cox services and a separate bill from Verizon Wireless for your Verizon Wireless services.

Q: Which company should I call if I have a question about service?

Call Cox with any questions regarding your Cox services and Call Verizon Wireless with any questions regarding your Verizon Wireless device or services.

Q: How long will it take to get my Verizon Wireless device?

Customers will receive their device within two (2) business days of order confirmation.

Q: Once I place the order, how can I check the status of my order?

Once your order is confirmed, customer will receive a Verizon Wireless Shipment Notification via email. This email will have a tracking number with a ship to address.