Universal Lifeline Telephone Service (ULTS)

Lifeline local phone service is available to low-income consumers who qualify.

Steps to Enroll

To begin receiving Lifeline program discounts, you will need to submit a Lifeline Telephone Application and proof of participation / eligibility requirements to Cox. 

NEBRASKA RESIDENTS DOWNLOAD APPLICATION HERE then drop off the completed form and proof of participation / eligibility at a Cox Store location near you or mail it to:
Nebraska Telephone Assistance Program
P.O. Box 94927
Lincoln, NE 68509-4927

IOWA RESIDENTS CONTACT COX at 855-684-1029 to have an application mailed to you.

Once Cox has received these, one of the following will be done depending on your account status:

1. Active phone customer – If you are a current phone customer then the phone rate for the primary line will be discounted.
2. Non-active phone customer – If you do not currently have active phone service with Cox, please order via one of the following methods:

• Sign up for service online.
• Visit your closest Cox Store location.
• Call us at (402) 575-5276.

NOTE: Your Lifeline Telephone Application cannot be approved until:

• All questions / sections have been filled out on both sides of the form
• You signed the application
• Provided your date of birth
• Provided Social Security Number (Tribal ID if no Social Security Number)
• A copy showing proof of participation / eligibility is included with the application

Once enrolled, Lifeline customers will be contacted on an annual basis to re-certify their continued eligibility to receive the Lifeline discount.

Eligibility

You may be eligible for Cox's Lifeline Credit Program if you are a participant in any of the qualifying programs listed below, or if you qualify under the current federally established income based guidelines.

• Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income (SSI)
• Federal Public Housing (Section 8 Housing)
• Medicaid
• Low Income Home Energy Assistance Program (LIHEAP)
• Temporary Assistance for Needy Families (TANF)
• National School Lunch Program (NSLP)
• Kids Connection, SAM, MAC, EMAC

 Once enrolled, Lifeline customers will be contacted on an annual basis to re-certify their continued eligibility to receive the Lifeline discount.

NOTE: Cox Phone service must be in the name of the qualifying Lifeline applicant.

2012 FEDERAL POVERTY GUIDELINES* 

This chart reflects the eligibility guidelines established by USAC for customers in either Nebraska or Iowa as a federal default state, which are at 135%. 

* NEW GUIDELINES ARE PUBLISHED LATE JANUARY OF EACH YEAR BY THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) AT: http://aspe.hhs.gov/poverty/