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Troubleshooting Home Phone App from Cox Mobile Connect

Last Updated: Mon, 23 May 2011 > Related Articles

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Summary

Installing the Cox Mobile Connect app on your iPhone, iPad, iPod Touch, or Android enables access to several of your Cox Home Phone features.

Solution

You've installed the Cox Mobile Connect app, but some or all of the Home Phone features are unavailable. Check for fixes below.
IssuePossible CauseResolution

The following call lists are inaccessible:

  • All Calls
  • Incoming
  • Outgoing
  • Voice Mail

You may not have permissions. For security purposes, only the primary user can view phone records.

 

 

To verify your account permissions:

  1. Go to www.cox.com. 
  2. Click MyConnection.
  3. Sign In.
  4. Click My Account.
  5. Click Manage Users.
Home phone's message waiting light or stutter dial tone stays ON even though voice messages were retrieved or deleted from within the app.  Temporary technical glitch.

Access your voice mailbox  by phone:

  1. Dial *298 or your remote access phone number.
  2. Enter your PIN followed by the # key.

Result: The message light and stutter dial tone are reset.

Log in fails to display the Home Phone icon on the Cox Mobil Connect page.

Your Cox Digital Telephone service for your home phone line was disconnected.

Access is denied after 90 days of inactivity. 

  • Contact us to set up Cox Digital Telephone service for your home phone line.
  • Go to www.cox.com, click MyConnection, then click Forgot Password in the Sign In box to reset your login.
"Call Back" feature not available

The feature is not available on the iPad, iPod Touch or Android tablets.

 

Consider switching to an iPhone or Android smartphone. 
"Send Text Message" feature not availableThe feature is not available on the iPad, iPod Touch or Android tablets.Consider switching to an iPhone or Android smartphone.
"Not a primary account" error messageAccess requires that you be the primary account holder.Log in with the User ID and Password of the primary account holder. 
"No phone service" error messageThis service is unavailable because your account is not subscribed to Cox Digital Telephone services.Contact us to set up Cox Digital Telephone service for your home telephone line.  
"No voicemail service" error messageThe home telephone line is not subscribed to the Cox Voice Mail service.Contact us to set up Voice Mail service for your home telephone line. 
No Internet connection

Your wireless device may be out of range, or the WiFi setting was disabled.

There may be a temporary Internet outage.

  • Verify your smart phone or tablet has its WiFi setting enabled. Tap the Menu icon, then Settings, then Wireless, then make sure the WiFi checkbox is checked.
  • Verify you purchased a data plan from your wireless phone carrier. Both a calling plan and a data or Internet plan are required for a smartphone connection to the Internet.

 


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