The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Data Usage FAQs
Last Updated: Wed, 20 Feb 2013 > Related Articles
Provides FAQs about Cox's Data Usage Allowances and the Data Usage Meter.
To help you manage your monthly data usage, you can access the Data Usage Meter by logging into Internet Tools. The Data Usage Meter provides detailed information on the amount of data consumed by your household using your Cox High Speed Internet services.
The following FAQs provide additional information about Data Usage Allowances and the Data Usage Meter.
Data Usage Allowances
Cox provides a Data Usage Meter for you to monitor your monthly data usage. You can log in to view daily, monthly and historical summaries of their data usage.
To view broad estimates of what you would have to do to reach your monthly data usage, see Speeds and Usage Information for High Speed Internet Service. Estimates vary based on the specific content you download or upload.
Data Usage Meter
The Data Usage Meter is an easy-to-use tool that you can use to monitor your daily, monthly and historical data usage.
Cox High Speed Internet customers can access the Data Usage Meter by logging into the meter directly at https://myaccount.cox.net/internettools/datausage/usage.cox, via Internet Tools at myaccount.cox.net, or from the My Connection page on cox.com.
The Data Usage Meter is updated once per day to reflect usage from the previous day.
There are numerous factors that can impact your data usage. These factors may include someone in your household consuming a lot of data, an unsecured wireless network being used by someone outside your household, automatic application or system updates, such as McAfee, Microsoft Office, or ITunes or possibly even a virus. Therefore, we recommend you take the following actions.
- Speak with other members of your household or other parties with whom you may be sharing your computer(s) or Internet service to ensure you are aware of the total usage for your account.
- If you are operating a wireless network, check the security settings and ensure that you are not unintentionally sharing your Internet service with your neighbors or other unauthorized users. Securing a wireless network is an easy process that takes only a few minutes and protects both you and Cox from potential abuse. For information on how to secure your wireless network, this link provides a list of manufacturers and their support websites: http://support.cox.com/SecuringYourWirelessNetwork.
- One or more systems connected to your Cox High Speed Internet Service could be infected with a Trojan virus which is using your connection to further spread itself or conduct other malicious activities. You should immediately remove any infected systems from the network, back-up your personal data, re-image and then re-secure the system. If you are not familiar or comfortable with this process, you should seek the assistance of a trained professional or at least someone who is knowledgeable and capable of performing these tasks. To learn more about how to prevent spyware and viruses and download a free copy of Cox Security Suite, a $199 value. Visit: http://ww2.cox.com/residential/internet/cox-security-suite.cox.
We are aware of some situations where the meter is under-reporting usage and your meter may actually reflect less data usage than used by your household. This is a known issue and we are working to resolve this in the future.
Your computer may be sending or receiving data even if you are not actively using your Internet service. For example, your computer could be automatically downloading operating system updates, security software updates, and application updates like ITunes, games, etc. Also, if you use a cloud-based storage service and have configured that service for automatic uploads to back up files, this will also add to your data usage.