Middle Georgia LifeLine Telephone Program

Benefits

LifeLine and Linkup America are discounted telephone service programs for low-income customers provided by the local telephone companies and sponsored by the Georgia Public Utilities Commission. If you qualify for the Cox Middle GA LifeLine and/or Linkup programs, you are entitled to:

• Basic line discount - $7 per month (primary line only)
• Monthly FCC charge of $6.50 waived
• Monthly charge for toll restriction waived
• Deposit waived for LifeLine service line if you elect toll restriction
• Free one-time installation charge

Is the Cox Middle GA Lifeline service right for you?

You can qualify for Lifeline service and/or Linkup if the telephone requested is for your principal place of residence and you meet one of the following requirements:

• Medicaid
• Food Stamps
• Temporary Assistance for Needy Families (TANF)
• Supplemental Security Income (SSI)
• Senior citizen low-income discount offered by the local gas or power company
• Low Income Home Energy Assistance (LIHEAP)
• Federal Public Housing Assistance (FPHA)

Restrictions

• The telephone service for which applicant is requesting Lifeline is in applicant’s name.
• Applicant is not listed as a dependent on another person’s income tax return (unless over the age of 60).
• The service address is applicant’s primary address, not a second home or business.
• Applicant does not receive a Lifeline discount from any other carrier (wireline or wireless services).
• Applicant can only receive the Lifeline discount on one phone line

Application

To enroll in Lifeline and/or Linkup America, please contact Cox at 478-784-8000 to receive a Cox Lifeline Application Form or pick-up an application at a convenient Cox Digital Store location.

Completed applications may be:

• Submitted at one of our Digital store locations OR
• Mailed to:
    Cox Communications
    Attention: Lifeline Department
    6601 Hawkinsville Road
    Macon, GA  31216

Regulatory Authorities

If you have issues with the Lifeline service provided by Cox, you may file a complaint with the following regulatory authority.
 
Georgia Public Service Commission
Consumer Affairs Department
244 Washington St., SW
Atlanta, GA  30334
800.282.5813
Metro Atlanta: 404.656.4506