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Troubleshooting the Motorola SBG6580 Cable Modem Gateway

Last Updated: Tue, 15 Nov 2011 > Related Articles

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Summary

This article provides an overview of the available ports and an explanation of the status lights on a Motorola SBG6580 cable modem gateway.

Solution


Installation

For installation instructions, refer to the following articles.


The Motorola SBG6580  Cable Modem is a DOCSIS 3.0 cable modem gateway.

Front View

After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The Motorola SBG6580  has the following ports available on the back of the modem:

  • ETHERNET - Four ports connect to the Ethernet port on your computer or home network.
  • USB - Connects to selected client devices.
  • RESET - Used to reset the gateway.
  • CABLE - Connects to the cable wall outlet.
  • POWER - Connects the gateway to the power adapter.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
POWERSolid GreenNone. Power is properly connected.N/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVE

Solid Green

Solid Blue

None. Downstream channel is connected.

None. Downstream channel is connected with bonded channels.

N/A
FlashingSearching for a downstream channel connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem is off-line.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
SEND

Solid Green

Solid Blue

None. Upstream channel is connected.

None. Upstream channel is connected with bonded channels.

N/A
FlashingSearching for an upstream channel connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work,  contact Customer Support.
OffModem is off-line.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNone. Connected to the Internet.N/A
FlashingNone. Scanning for configuration parameters.N/A
OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work,  contact Customer Support.
WIRELESS

Flashing Green

None. Actively scanning (show network traffic)

N/A
Flashing AmberNone. Successfully paired when the icon is Green. WPS pairing in progressN/A
OffNone. No wireless devices connected.N/A

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.



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