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Understanding Digital Identities and Account Types

Last Updated: Tue, 07 Aug 2012 > Related Articles

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Summary

Learn about the two types of online identities, Primary Account Holder and Secondary Authorized User, and their different roles and permissions.

Solution

To access secure areas of Cox websites you must have a Cox-specific Digital Identity. It's simply a User ID and Password you create by registering once on Cox.com. See Cox.com Account Registration and Preferences to learn more about this process.

What is an Account Type?

Once you've created your User IDs for both the Account Holder and any Authorized Users, you will want to understand what information each account type can access online.

First let's look at an explanation of each account type:  

Account TypeDescription

Account Holder  

(Primary)

  • This User ID belongs to the person purchased the service, and whose name appears on the bill. 
  • This type of account has complete access permissions to Cox websites based on active Cox services. 
  • The Account Holder is the name listed under Service Address in Cox's Interactive Bill feature.

To make changes to the primary account holder, please see How to Change or Update Primary Account Holder.

Authorized User 

(Secondary)

  • These User IDs are created by the Account Holder and have limited access to Cox.com features and tools. 
  • The Primary Account Holder can create up to nine Authorized Users. 

Cox Digital Identities are for online access only. Customers who contact Cox by phone to discuss account issues cannot use their Cox Digital Identity as a form of identification. 

What can my Account Type do?

Account Holder - Complete Access:

  • View current and previous billing statements
  • Make a one-time payment or set up automated payments using EasyPay
  • Start or Stop Paper Bill – Get your bill via the Internet instead of by mail
  • Order Pay-Per-View Movies
  • Change Account Holder Personal Identification Number (PIN)
  • Change Account Holder Secret Question / Secret Answer
  • Manage My Profile – Add, delete, and modify Authorized Users 
  • Access to Internet Tools and Webmail
  • Download and Install McAfee Security Software
  • Utilize Phone Tools and View Call History
  • Access TV Connect
  • Access TV Online

Authorized User - Limited Access:

  • Make a one-time payment or set up automated payments using EasyPay
  • Manage My Profile – Update Identity and Preferences and change the Authorized User Password
  • Access to Internet Tools (for available services)
  • Access Webmail

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Related Topics:

Account Management, Cox Login, Cox PIN

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