Phone
Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
FCC SamKnows Test My ISP Solicitation Email
Last Updated: Thu, 01 Mar 2012 > Related Articles
Summary
The following information provides resources and FAQs about the FCC / SamKnows’ request to Internet Service Providers (ISP) and how it impacts Cox customers.
Solution
Overview
The FCC and their contractor SamKnows launched the Test My ISP November 13, 2010. They are now asking Internet Service Providers (ISP) to assist them with finding volunteers. An email was sent to Cox Internet customers that includes a FCC request for volunteers.
Cox is not conducting these tests. We are only providing information from the FCC and SamKnows to customers who want to volunteer.
Frequently Asked Questions
Cox is assisting the FCC to ensure that the performance measurement tests are comprehensive and precise.
Yes. If selected, customers will receive an Internet Bridge to connect to their router that is enabled with performance measurement software from SamKnows.
Possibly. Customers should access and read the requirements and terms of agreement at www.testmyisp.com/requirements.html.
Yes. Customers will have full access to their performance data via a secure online reporting system.
Cox takes customer privacy very seriously. No information about our customers has been given to the FCC, SamKnows, or any company connected to the Test My ISP project. Participation is voluntary and at customers’ discretion. See www.testmyisp.com/faq.html or www.samknows.com/broadband/privacy to view the complete privacy policy.
The updated round of testing is expected to take three months to complete.
- For more information about the Test My ISP project refer to www.testmyisp.com.
- For complete privacy policy information refer to www.testmyisp.com/faq.html and www.samknows.com/broadband/privacy.
- For participation requirements refer to www.testmyisp.com/requirements.html.
- For issues related to equipment received from the FCC / SamKnows, contact Sam Knows via email at community@samknows.com.
Need More Help?
-
Technical Support
Live Chat
-
Send An Email To
Cox.com
-
Join the Discussion
Support Forums
-
Find Your Nearest
Service Center
-
Give Us A Call
24/7 Phone Support
-
Additional Contacts
Local Information