Our most comprehensive plan provides unlimited tech support to train and troubleshoot your devices (including PC's and tablets) over the phone, by remote access or via chat, including:
General Assistance -
- Assistance with uploading photos to internet-based services
- Help with basic usage of most common software
- Sync contacts, e-mails, and calendar with computer, laptop or tablet
- Sync mobile devices with PC application
Addressing computer and tablet boot up problems
Diagnosing and fixing operating system issues
Troubleshooting and solving software problems and sync issues
Troubleshooting/resolving problems such as error messages, persistent pop ups, system application crashes
Performance Optimization -
Assistance with general performance issues
Computer Tune-Up Service (Windows PC Only)
Security Set Up/Clean Up -
Detecting and removing viruses, spyware and malware
Securing a wireless network
Set-Up & Configuration Support -
Assistance with network set-up/configuration
Assistance with using/customizing OS features
Configuring data back up to a local storage device
Installation and set-up of computer software applications
Installation of applications from a tablet app store
Installation of smartphone software on computer, laptop or tablet
Set-up Bluetooth headset connection
Set-up connection to existing WIFI network
Tablet Quick Start Service
Voice based assistance with setting up, configuring, and troubleshooting connectivity with standard mobile and peripheral devices
Multi-device: $14.99 per month / $99.99* one-time PC Tune-Up (a $139.99 value)
Single device: $9.99 per month / $99.99* one-time PC Tune-Up (a $139.99 value)
* - Spread over three billing cycles.
For single-incident technical issues, Cox offers premium technical support services on a one-time use basis.
Support options include Advisor for basic support, Troubleshooter for more difficult support issues, PC Tune-Up for boosting your PC's performance and Home Network services to set up, secure, or troubleshoot issues with your wireless home network.
CTS Advisor: For 24/7 help installing, configuring or understanding how to use your computer, applications or peripheral devices.
In home: $149.99
CTS Troubleshooter: For 24/7 help finding and fixing what’s ailing your computer.
In home: $249.99
CTS PC Tune-Up: For 24/7 help to ensure your computer is running at peak performance.
BEST VALUE: Only $99.99 when purchased with the 24/7 Help Desk subscription which provides any-time coverage for a low monthly fee.
CTS Home Networking: For assistance with first-time setup, securing and troubleshooting your home network.
Additional Devices: Available as an add-on if you have more than five computers or devices to connect to your home network.
In home: $49.99/device
|Which option suits you?||24/7 Help Desk Single Device||24/7 Help Desk Multi Device|
|Number of Computers/Devices||1||2-4|
|Pricing||$9.99 per month after PC Tune-Up||$14.99 per month after PC Tune-Up|
|Around-the-Clock Tech Support (English & Spanish)|