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Cox Tech Solutions

From troubleshooting to training, our knowledgeable technicians are available 24/7

You’ve got the blazing fast speeds of Cox High Speed Internet, but are you getting slowed down by problems with your PC and other devices? Don’t worry. We’ll help you get back up and running with your entertainment and other activities in no time.


Cox Tech Solutions (CTS) is your personal IT department available 24/7 for support, training and advice. It's designed to help you get the most out of your in-home technology anytime you need it. The fee-based service provides real-time diagnoses and resolutions for PC crashes, removal of virus infections, home network support along with training, technology education and much more.

Why should you sign up for Cox Tech Solutions?
  • Assitance & support

    Assistance & support that works with your schedule when you need it. The CTS Help Desk is ready to serve you any time by remote access, online chat or phone. We take pride in helping resolve your issue as quickly as possible.

  • Depend on us

    Trusted experts. Rely on us to find a solution. Our technicians undergo extensive professional training and accreditation so that we can deliver superior service. Our consistently high customer-satisfaction ratings reflect it and we stand behind the service experience with a 7-day warranty.

  • Diagnostic service

    Diagnostics. System responding slowly or erratically? We’ll check it for crashes or viruses and fix the problem. Our expert diagnostic service can solve operating system issues so that your computer runs at peak performance.

  • Installation & configuration

    Software help. We can provide guidance for the installation, configuration and as-needed troubleshooting of commonly used software programs and applications like Microsoft Office Suite, Internet Explorer and many more.

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Which option suits you? 24/7 Help Desk Single Device 24/7 Help Desk Multi Device
Number of Computers/Devices 1 2-4
PC Tune-Up $99.99 $99.99
Pricing $9.99 per month after PC Tune-Up $14.99 per month after PC Tune-Up
Around-the-Clock Tech Support (English & Spanish) Included Included
Virus Scan & Removal Included Included
Software Installation Included Included
Software Configuration Included Included
Software Removal Included Included
Application Support Included Included
Troubleshooting System & Software Included Included
Set Up & Configuration of Wireless Router/Gateway Included Included
Establish Wireless Encryption on Router Included Included
Connect Unlimited Number of Devices Included Included
Troubleshoot Wireless Network & Connected WiFi Devices Included Included
Configuration of Devices/Security Included Included
Configuration of Browser, Email, Chat applications Included Included
Secure Network Included Included
Safeguard Personal Info Included Included
Training, Education & Guidance Included Included
Phone Support Included Included
Chat Support Included Included
Remote Access Support Included Included
In-Home Discount Included Included

For residential customers in Cox service areas. Cox Tech Solutions service options have additional terms and conditions. Cox Tech Solutions is a service mark of Cox Communications.