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Troubleshooting the Motorola SURFboard® SBG901 Wireless Gateway Cable Modem

Last Updated: Thu, 13 Sep 2012 > Related Articles

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Summary

This article provides an overview of the available ports and an explanation of the status lights on a Motorola Surfboard SBG901 Wireless Gateway cable modem.

Solution


Installation

If you need help setting up your cable modem, refer to the following articles.


The Motorola SBG901 is a DOCSIS 2.0 cable modem. 

Front View

After the cable modem has successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The Motorola SBG901 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • Power - Connects the cable modem to the power adapter.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
POWERSolid GreenNone. Power is properly connected.N/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVE

Solid Green

None. Downstream channel is connected.

N/A
FlashingSearching for a downstream channel connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem is off-line.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
SEND

Solid Green

None. Upstream channel is connected.

N/A
FlashingModem is registering with headend. Searching for an upstream channel connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work,  contact Customer Support.
OffModem is off-line.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNone. Connected to the Internet.N/A
FlashingNone. Scanning for configuration parameters.N/A
OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work,  contact Customer Support.
WIRELESSSolid AmberNone. WPS pairing was successful. LED turns green after five minutes.N/A
Solid GreenNone. Wireless pairing successfully established between the SBG901 and another Wi-Fi enabled device on the network, like a printer, laptop, or PDA.N/A
Flashing AmberNone. Wi-Fi enabled with unencrypted wireless data activity.N/A
Flashing GreenNone. Wi-Fi enabled with encrypted wireless data activity. Long / short flash indicates mobile pairing in progress.N/A
OffNo devices connected.For all wireless connection related issues, contact Motorola directly.

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

Data Sheet (PDF)



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