Internet

The player is displayed in its own pop-up window. The computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the Watch Now button. That may allow a pop-up to be launched.

If that does not work, consult the instructions for the pop-up blocker that is installed.

If playback stalls, stops or plays slowly, try one or all of the following:

• Refresh the browser or close the browser and open it again.
  
• Drag the rewind button back in time several minutes in the program timeline.
  
• Avoid Internet congestion by waiting several minutes before viewing the programming again.
  
• Close other computer applications that may be open at the same time.
  
• If viewing in mosaic mode, try clicking Pause Video Feeds to pause play in the smaller windows.  

The player performs bandwidth calculations every time a video is played. Available bandwidth can fluctuate from moment to moment.

• Other factors that may affect available bandwidth or the quality of the viewing experience are: simultaneous network activity on the computer, wireless network usage, cable modems, general Internet congestion, time of day, and general computer power.

Try the following to improve the viewing experience:

• Minimize the amount of other Internet or network usage during viewing.
  
• Use a physical network connection, if available (instead of a busy wireless connection).
  
• Try the smaller video option.
  
• Uninstall the plug-in. (Windows and Mac)