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Restore Your Mailbox After Inactivity

Last Updated: Mon, 01 Oct 2012 > Related Articles

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Summary

Learn how the Account Holder can restore an Authorized User's mailbox that is locked or deleted due to inactivity.

Solution

When is an email account locked or deleted?

A locked email account

If an Authorized User does not access the mailbox for 90 days, the account is automatically locked for safety reasons. The email in that account is saved for an additional 30 days; however, no new mail will be accepted. All new mail will be returned to sender.

A deleted email account

If an Authorized User does not access the mailbox for 120 days, the account, and all the mail in it, is automatically deleted. At this point the account does not exist so no new email will be accepted; rather, it will be returned to sender. 

If  you are NOT the Account Holder and your account is locked, you cannot access your email account using WebMail. Only Authorized User mailboxes are locked for inactivity. For an explanation of the two types of accounts see Understanding Digital Identities and Account Types.

 

 How do I restore the email account? 

If your mailbox is...Then...
Locked - not checked within 90 days
    1. Log into Internet Tools as the Account Holder.
    2. Under Account Management choose Manage Email Addresses.
      step 1
      Result: A locked Authorized User's mailbox will show in the list of email addresses with a Reactivate link in the last column.
    3. Click Reactivate.
      step 2
Deleted - not checked within 120 days
  1. Log in to Internet Tools as the Account Holder.
  2.  In Internet Tools under Account Management choose Manage Email Addresses.
    Result: A deleted Authorized User's mailbox will show in the list of email addresses with a Reactivate link in the last column.
  3. Click Reactivate.

 


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