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Troubleshooting the Linksys WCG200 Cable Modem

Last Updated: Tue, 26 Apr 2011 > Related Articles

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Summary

Learn about the available ports and the status lights on a Linksys WCG200 cable modem.

Solution


Installation

If you need help setting up your cable modem, use the following articles:


The Linksys WCG200 is a DOCSIS 2.0 cable modem.

Front View

After the cable modem has successfully registered on the network, the Power, Cable, and Ethernet or USB indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The Linksys WCG200 has the following ports available on the back of the modem:

  • Power - Connects the cable modem to the power adapter.
  • Reset - Used to reset the modem.
  • 1, 2, 3, 4 - Connects to the Ethernet port on your computer(s).
  • USB - Connects to the USB port on your computer.
  • CABLE - Connects to the cable wall outlet.

    The Reset button is for maintenance purposes only. For more details, refer to the Modem Lights section.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Connection - Modem functioning correctly

USB Connection - Modem functioning correctly

Modem Looking for Cable Connection

Modem LightStatusProblemSolution
PowerSolid GreenNone. Power is properly connected.N/A
OffNo power.Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Cable Flashing greenModem is searching for cable connection.Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support.
OffNo connection cable Connection.Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support.
ActivityFlashing GreenNone. Modem is transferring data.N/A
ETH 1-4Solid GreenNone. Successfully found the computer through an Ethernet connection.N/A
Flashing GreenNone. Modem is transferring data.N/A
OffNo Ethernet found.Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone. Successfully found the computer through USB connection.N/A
OffNo USB found.Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.
WirelessFlashing GreenNone. Modem is transferring data via a wireless connection.N/A

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources



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