Home Security
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Troubleshooting the Cox Home Security Key Fob and Keypad
Last Updated: Tue, 21 May 2013 > Related Articles
Summary
See troubleshooting tips to common issues with the Cox Home Security key fob and keypad.
Solution
The tables below offer troubleshooting explanations to common issues with the Cox Home Security key fob and keypad.
Key Fob
Learn more about how to troubleshoot the Cox Home Security key fob.
1
Take your key fob and stand in front of the touchscreen.
2
Push the asterisk (*) button on the middle of the key fob and use the table below to diagnose the light sequence flashes you receive.
3
| If... | Then... |
|---|---|
| The light on the key fob flashes red four times | The key fob is not communicating with the touchscreen. Contact Customer Support. |
| The light on the key fob flashes three times every five seconds | The key fob is not paired. Contact Customer Support. |
The light on the key fob does anything else such as:
| The key fob is communicating with the touchscreen. Continue to step 4. |
4
If the key fob is still not functioning normally take these steps:
- If the key fob is not arming, stand closer to the touchscreen.
- Do not stand behind barriers that may be in the way. For example walls, garage doors, inside car etc. should be avoided.
Going through any types of walls or while inside a car the key fob will only have a range of 25 to 50 feet.
5
If you don't have any barrier obstructions and the key fob isn't functioning, contact Customer Support.
Keypad
See table below for solutions to common problems with keypad operations.
| If... | Then... |
|---|---|
| Low Battery | Batteries will need to be replaced. Contact Customer Support. |
| Communication Failure | Contact Customer Support to activate keypad to test, perform sensor test. |
| Poor Wireless Sensor Strength | Move or rotate the sensor. |
| Tamper | Cover has been physically removed from its base check sensor mounting. |
| Dead Battery | Will start with low battery message and end with communication failure. Contact Customer Support. |
| Sensor Failure | Make sure the battery is good and installed correctly. Contact Customer Support. |
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