Universal Lifeline Telephone Service (ULTS)

Enhanced Lifeline local phone service is available to low-income consumers who qualify.

Program Overview

The Universal Lifeline Telephone Service plan, better known as the Lifeline program, assists low-income applicants by reducing their monthly costs for one telephone line, per household, at the principle place of residence.

You may be eligible for the $7 per month credit on your telephone service and installation discounts if you receive assistance from qualifying government programs or meet annual income guidelines.

NOTE:  Phone service must be in the name of the qualifying applicant.

Eligibility

You are eligible for the Universal Lifeline Telephone Service program if you are a participant in any of the qualifying government programs listed on the Lifeline application, or if you qualify under the current federally established annual income-based guidelines.

Once enrolled, Lifeline customers will be contacted on an annual basis to recertify their participation in a qualifying program.

How to Apply for the Lifeline Credit

We will need a signed self-certification form, available in both English and Spanish, to enroll you in Lifeline service. Print, complete and mail the form with the required supporting documentation to:

Cox Communications
Attention: Universal Lifeline Department
9 JP Murphy Highway
West Warwick, RI 02893