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Zoom 5350 Cable Modem / Router (Gateway)

Last Updated: Fri, 15 Jul 2011 > Related Articles

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Summary

Learn about the available ports and an explanation of the status lights on a Zoom 5350 Cable Modem / Router .

Solution


Installation

For installation instructions, refer to the following articles.


For the Zoom 5350, connect the cable modem / router to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. 

Front View

Allow 5 to 30 minutes to power up the first time because the cable modem / router must locate and connect to the appropriate channels for communication. The DS (downstream), US (upstream), and / or Online modem lights will flash until the Online light stays steady green to signal success. If they are not, refer to the Modem Lights section or Zoom Quick Start Brochure.

Back View

The ZOOM 5350 has the following ports available on the back of the cable modem / router:

  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
  • USB - Connects to the USB port on your computer.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router.
  • CABLE - Connect your coaxial cable line to this port.
  • AC IN - Connect the supplied power cord to this port.

Modem Lights

The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below. 

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
OffNo power.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
DS   (Downstream sync)Solid GreenNone. Synchronized on 1 channel only.N/A
Blinking GreenNone. Scanning for DS channel.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
BlueNone. Synchronized with more than 1 channel (DS Bond mode).N/A
US (Upstream sync)Solid GreenNone. Ranging is complete on 1 channel only.N/A
Blinking GreenNone. Ranging is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
BlueNone. Ranging is complete; operate with more than 1 channel. (US Bond mode)N/A
ONLINESolid GreenNone. Cable modem/router is operational.N/A
Blinking GreenNone. Cable interface is acquiring IP, ToD, CM configuration. 
OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
USBSolid GreenNone. USB device is connected. (Mfg. use only)N/A
Blinking GreenNone. Data is flowing.N/A
OffNo devices connected.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
WirelessSolid GreenNone. Configured to 802.11n only or 802.11b/g/n auto mode. 
Blinking GreenNone. Data is flowing.N/A
OffWiFi is disabled.Enable WiFi
WPSSolid GreenNone. LED lit solid for 30 seconds after WPS configuration is successful.N/A
Blinking GreenNone. WPS is in discovery mode. (LED blinks for up to 2 minutes)N/A
Off(After 2 minutes blinking): No WiFi client associated with the cable modem/router via WPS.Enable WiFi
GE / LAN 1-4(Rear panel LEDs)Solid GreenNone. Connected at 1GMbps.N/A
Blinking GreenNone. Data is flowing.N/A
OffNo Ethernet link detected.N/A
Solid AmberNone. Connected at 10 or 100 Mbps.N/A
Blinking AmberNone. Data is flowing.N/A
OffNo Ethernet link detected.N/A

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources



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