Home Security Support

How To

• Arming and Disarming Alarm Using Cox Home Security Learn about the armed states and how to arm and disarm your Cox Home Security System.
• Adding and Managing Lighting Devices in Cox Home Security This article describes how to add and manage lighting devices using the Cox Home Security Touchscreen and Subscriber Portal.
• Using Thermostat Schedule Wizard in Cox Home Security Learn how to schedule and set temperatures on your thermostat through the online Cox Home Security Subscriber Portal.
• Turning On or Off Sleep / Night Mode on the Cox Home Security Touchscreen Sleep / Night mode can be activated through the Cox Home Security Touchscreen. Learn how to turn this feature on or off.
• Managing Your Cox Home Security Account with the Subscriber Portal Learn how to manage your account through the online Cox Home Security Subscriber Portal.
• Managing Rules in the Cox Home Security System Learn how to manage, add, and schedule rules in the Cox Home Security System.

• Activate the Cox Home Security Panic Alarm Cox Home Security provides a silent alarm feature that can be activated through the key fob and the keypad.
• Managing Touchscreen Applications Using the Cox Home Security Subscriber Portal Learn how to manage the apps features of your new interactive Cox Home Security system.
• Viewing and Capturing Live Video and Snapshots Using the Cox Home Security Subscriber Portal Learn how to capture and view video and snapshots with the Cox Home Security Subscriber Portal.
• Adding and Modifying Guest Keypad Codes Using Cox Home Security Create and manage a guest access code using the Subscriber Portal and the TouchScreen.
• Manage Contacts in the Cox Home Security Subscriber Portal Learn how to create and change designated contacts for Emergency Dispatch.
• Signing in to the Cox Home Security Subscriber Portal Learn how to sign in to the Cox Home Security Subscriber Portal.
• Alarm Activity Types and Viewing Activity History in the Cox Home Security Subscriber Portal You can monitor Cox Home Security activity using the Subscriber Portal. Learn more about the history reports you can access and how to use them.
• Setting Up Emergency Dispatch Contacts Using the Cox Home Security Subscriber Portal Following this process identifies the Emergency Dispatch contacts who are the persons contacted by a call center when an alarm is tripped.
• Changing the Secret Word (Central Station Passcode) in the Cox Home Security Subscriber Portal and Touchscreen Provides the steps to change the secret word (central station passcode) in the CHS Subscriber portal and Touchscreen.
• Changing the Notification Email and Phone Number for Rules in the Cox Home Security Subscriber Portal Notification emails are used for Cox Home Security to send notifications, alerts and alarm information to you when you want them. You can change the notification email through the Subscriber Portal.
• Changing Your Cox Home Security Username and Password with the Subscriber Portal Learn how to change your username, password, and other codes through the online Cox Home Security Subscriber Portal.
• Using the Keypad or Key Fob to Check the System Status with Cox Home Security Learn how to check the status the Cox Home Security System using the keypad and the key fob.
• Setting the Thermostat to Simple Mode using Cox Home Security Learn how to place your thermostat in Simple Mode using Cox Home Security.
• Managing Security Zones in the Subscriber Portal and Touchscreen for Cox Home Security Learn how to manage security zones in your Cox Home Security Subscriber Portal and Touchscreen.

Troubleshooting

• Troubleshooting the Cox Home Security Key Fob and Keypad See troubleshooting tips to common issues with the Cox Home Security key fob and keypad.
• Troubleshooting Connection Problems with Cox Home Security Learn common problems and solutions for connectivity issues with Cox Home Security System.
• Troubleshooting the Cox Home Security TouchScreen Having sound, display, or connectivity problems with the Cox Home Security TouchScreen? Learn how to solve common TouchScreen problems.
• Troubleshooting Cox Home Security Sensors and Smoke Detectors Learn how to handle common problems with Cox Home Security's smoke detectors and door and window sensors.

Helpful Info

• Cox Home Security Regulatory FAQs These FAQs will help you understand your alarm user responsibilities.
• Cox Home Security Ordinances and Permit Documents Find and print your home security ordinance and permit documentation.
• Cox Home Security User Guide Learn helpful information about Cox Home Security.
• Zone Function Definitions for Cox Home Security Learn the Zone Function Definitions used by Cox Home Security.
• Requesting Proof of Alarm Installation for Cox Home Security Learn how to request an alarm monitoring certificate for insurance or other purposes.
• Cox Home Security Touchscreen Message Alerts This article describes how to define and resolve Cox Home Security Touchscreen Message Alerts.
• Personalizing and Editing Photo Touchscreen Apps in the Cox Home Security Subscriber Portal Use these steps to edit the photo app in the Cox Home Security Subscriber Portal.