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Cox Support Forums Page Overview
Last Updated: Fri, 10 Aug 2012 > Related Articles
Learn how to navigate the Cox Support Forums pages.
The Cox Support Forums is where customers can collaborate with each other to resolve issues you may be experiencing. To access the Support Forums click the button below:
Forum Home Page
The Forum Home page is first page you see upon sign in.
There are four separate forums available to you:
- TV Forum
- Internet Forum
- Phone Forum
- General Forum
The TV, Internet, and Phone forums contain posts related to that Cox service. The General Forum is used for discussions not related to a specific Cox service. Posts are topics of discussion started by you or any other forum user. When a new post is created, it is made viewable to all forum members. Aside from important announcement posts created by Cox Administrators, forum members can respond to any post. Posts that have the most responses will be shown on this page under Popular Posts.
Accessing a Forum
To access a specific forum, do one of the following:
- Click one of the tabs available at the top of the Home page.
- From the Home page, click a forum's heading:
Understanding a Forum's Main Page
When you access a forum, its main page displays.
A forum’s main page lists the topics of discussion that have been posted in the forum. From a forum’s main page, you can:
- Open and read a post
- Sort the posts in the post list
- Filter the post list
- Search posts and replies
- Create a new post
When you access a forum, you are presented with a post list all posted topics in the forum. By default, the posts are listed from newest (or the most recently replied to) to oldest (or last replied to). The post list is comprised of the following three fields:
|Post||Contains the title of the post. Click the title to view the post and any replies to it.|
|Date||Contains the date of the post’s last reply and the name of the user that wrote the reply. If there are no replies, this field contains the date the topic was created and the forum name of the person who created it.|
|Replies||Lists the number of replies the post has received.|
Sorting the Post List
By default, the topic of discussions with the most recent creation date and time and the discussions that have recently been responded to are displayed at the top of the post list.
You can sort the post list using the list’s headers. For example, click Replies to place the posts with the least amount of replies at the top of the post list. Click Replies again to place the posts with the most replies at the top of the list.
You can filter the posts in the post list by clicking the tabs at the top of the list. The following table describes these tabs:
|Tab||Click this tab to view...|
|Questions||all posts that have been created for the forum.|
|Unanswered||only posts that contain no replies.|
|Answered||only posts with replies.|
|Unread||posts that you have not yet opened or accessed.|
|My Discussions||all posts that you have created or replied to.|
Opening a Forum Post
To open a post, use the following steps.
Access the appropriate (TV, Internet, Phone, or General) forum.
In the post list, locate the post you want to read.
In the Post field, click the post’s title.
Result: The post is displayed.
After reading the post you can either reply to it or return to the forum page to read another. For instructions on how to reply to, create, or edit a post see Managing Cox Support Forums Posts.
Searching for Posts and Replies
Each forum contains many posts and replies. Before creating a new post, it’s good practice to search a forum to see if your question has already been asked and hopefully answered.
To perform a search, use the following steps.
At the top of any of the main forum pages, type a search word or term in the Search for text box.
Do one of the following:
- To perform a search within a specific forum, select the forum from the drop-down list.
- To search all forums, select in All Forums from the drop-down list.
Click the Find It button. Any posts that match your search criteria display.
Note: You can sort results by most relevant, most recent, highest to lowest rating, and even place them in alphabetical order (by title).