Open Cox.com and sign in to My Connection using your User ID and Password.

Click Manage My Account located under My Stuff.

You can also access Service Appointments by selecting My Services from the My Connection home page.

Click Service Appointments located on the right side of the page.

Examples of Service Appointments

The pictures below are examples of how a scheduled appointment looks in the Service Appointments tool.

• When viewing an appointment on the day it is scheduled, you will see the date and the Estimated Time of Arrival (ETA) displayed below the original service service window. The ETA is only available on the same day as the appointment, and may be updated over the course of the day as events warrant.
• When viewing an appointment set for a later date, you will see the scheduled service window only.
• If no appointments are scheduled, you will see the message, "There are no appointments pending at this time."

Using Service Appointments

To learn more about Service Appointments and how it can help you, follow these links:

• About Service Appointments - Learn about Service Appointments.
• Rescheduling Service Appointments - Learn how to reschedule an upcoming Service Appointment online.
• Canceling Service Appointments - Learn how to cancel a pending Service Appointment online.