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EpixHD.com Frequently Asked Questions
Last Updated: Mon, 01 Apr 2013 > Related Articles
Summary
View answers to frequently asked questions about EpixHD.com, the online movie offering from Cox Communications.
Solution
Availability
EpixHD.Com became available on June 9, 2010.
Only Cox customers who are subscribed to the following services can access EpixHD.com.
Important: You must be 18 or over to create an account on EpixHD.com. Each member of a household must register separately and use a unique user name.
- Cox Advanced TV
- Movie Pak with Epix or Epix à la carte
- Internet service
Customer does not have to subscribe to Cox High Speed Internet (CHSI) service.
System Requirements
The following list explains the system requirements a customer must have to access online movies through EpixHD.com.
Service Requirements
- Cox Advanced TV
- Movie Pak or EPIX à la carte
- User ID and password
Supported Operating Systems
- Windows Vista
- Windows XP with SP3
- Windows Vista
- Mac OS X 10.4 or higher
Supported Internet Browsers
- Internet Explorer 7.0 or higher
- Firefox 3.0 or higher
- Safari 3.0 or higher
- Google Chrome
- JavaScript and Cookies must be enabled
Player requirements
- Adobe Flash Player 10 or higher
- High Speed Internet connection (575 Kbps minimum for HD content)
Access
Registration and Login
The first time you access the website, you will be asked to register. After that, you can access website to choose the movies you want to watch.
Yes. You can choose to use the same username and password for EpixHD.com as you do to log into your Cox.com account.
Registering creates an account for you. After you log in the first time, you can access the website and movies again for 30 days without having to log in first. After 30 days, you will need to log in again and begin the 30-day process of no login.
Also, if you have children in the house, each of them can register as a user, as long as they are over 18 years old. They will enter their age as part of registration. If they later try to access a movie with a rating higher than R, they will be required to log in.
No one, except you.
No. Cox does not provide your email or account information to other vendors.
No. You can continue using your current internet service provider.
Movie Ratings and Parental Control
Yes. The ratings are:
| Movie Rating | Definition |
|---|---|
| G | General Audiences - All ages admitted. |
| PG | Parental Guidance Suggested - Some material may not be suitable for children under 10. |
| PG-13 | Parents Strongly Cautioned - Some material may be inappropriate for children under 13. |
| R | Restricted - Under 17 requires accompanying parent or adult guardian 21 or older. |
| NC-17 | No One 17 And Under Admitted |
When a person tries to access a movie that is rated R or higher, the person is required to log in. Otherwise, there are no parental controls available as there are with Cox Advanced TV programs.
Playing the Movies
No, the movies are streamed to your computer. You cannot record the movies.
At present, the mobile devices do not support playback of the content.
Users must be inside the U.S. or one of its territories to be able to play the movies.
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