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Contact Method for Email that is Misidentified as Spam or Rejected
Last Updated: Tue, 31 Jul 2012 > Related Articles
Summary
Email addresses to use when your email is misidentified as spam or is rejected.
Solution
Reporting Email to Cox
Use the table below to determine which email address to use to report the issue you experienced.
| Type | Notification Method | Related Article |
|---|---|---|
| Email is misidentified as spam in Enhanced WebMail. | Use the Not Spam button. | Refer to Report Messages Misidentified as Spam in Enhanced WebMail. |
| Email is misidentified as spam in Classic WebMail. | Use the This is Not Spam button. | Refer to Report Messages Misidentified as Spam in Classic WebMail. |
| Email is misidentified as spam in Outlook Express. | Forward email to thisisnotspam@cox.net. | Refer to Forward Spam, Phishing, or Virus as an Attachment. |
| Email is rejected. | Forward email to Unblock.requests@cox.net. | Refer to Forward Spam, Phishing, or Virus as an Attachment. |
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