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Report Messages Misidentified as Spam in Enhanced WebMail
Last Updated: Wed, 27 Apr 2011 > Related Articles
Summary
Email that is misidentified as spam can be marked as not spam and reported to Cox for processing.
Solution
1
Select the message in the Spam folder, then click the Not Spam button.
Result: A confirmation window displays.
A message can also be marked as not spam by right-clicking the message, and selecting Report as not Spam.
2
Click the Not Spam button.
Result: The message is moved to the Inbox and a notification is sent to Cox.
All steps complete.
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