Billing-Account

Eligibility for a Name Change

The following scenarios qualify customers as eligible for an account holder name change:

• Marriage - You may change your last name or middle initial, if applicable. (Marriage license required)
• Divorce - You may change your last name or middle initial, if applicable. (Divorce decree required)
• Legal name change (Court order required)
• Misspelling (Government-issued photo ID required)

If the change pertains to one of the following, please see Change or Update Primary Account Holder.

• Death of account holder when the account is going to be assumed by the spouse/domestic partner or immediate family member.
• Disability of the account holder, which requires the account to be assumed by the spouse/domestic partner or immediate family member.
• Account holder is moving and the account is going to be assumed by an ex-spouse/domestic partner, immediate family member, or roommate currently listed as an authorized user on the account.

Accounts are only eligible for Change of Account Responsibility if there are telephone number(s) and/or video equipment that will be assumed by the new account holder.

If a Change of Responsibility or Name change is not applicable and you need further assistance with the change to your account, please contact Customer Service for assistance.

How to Apply for a Name Change

1. To initiate a name change for your account, sign and complete the Name Change Agreement form by clicking the button below:
   
   

   Name Change

   The Name change form must be notarized when submitting by mail in order to be processed.

   
   
2. In addition to the signed form, the account holder must provide:
   • Associated documentation to be attached with the Name Change Agreement (such as marriage license, divorce decree or court order / approved name change).
   • A copy of Government-issued photo ID.
3. Mail or fax the Name Change Agreement and associated documentation to the address listed below: