• Check to make sure there are no telephones off the hook.
• Unplug all telephone equipment on that phone line for 5 to 10 minutes and then plug in a single hardwired phone.
• If you are able to restore dial tone temporarily, call 611 for assistance.
• If you are not able to restore dial tone, use a different phone; or you may call or email your local Cox Technical Support office.

Check the volume and ringer controls on your phone to make sure the settings are correct. If the problem persists call 611.

• If your phone is giving only one short ring, you may have Call Forwarding activated on your line.
• To disable call forwarding dial *73.

• Try plugging another telephone into the jack to verify that the problem is not the telephone itself.
• Check all connections to make sure that all telephones are securely plugged in.
• If you continue to experience problems with the jack, dial 611 for assistance

If you are unable to clear the stutter tone by retrieving your messages, try adding commas in front of the phone number you are dialing. 

• Commas tell the equipment to delay before dialing.
• Try adding 6 to 8 commas to delay the equipment until the stutter dial tone for voice mail goes away.

Not necessarily because cable outages can occur for a variety of reasons that may not affect the telephone service. 

• Cox's Network Operations Center constantly monitors the network for potential problems, quickly identifies interruptions in service, and remedies the problem.
• If the problem is an electrical power outage, Cox provides back-up power so your phone keeps working.