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Activating McAfee Family Protection Powered by McAfee®
Last Updated: Mon, 28 Jan 2013 > Related Articles
To activate your license for McAfee Family Protection, use the steps below.
As a Cox High Speed Internet Customer, you have a license to download Cox Security Suite Plus on up to 5 computers, and McAfee family protection on up to 3 computers. You must login with the Primary Account Holder User ID in order to use Cox Security Software.
For more information on what this means, see Understanding Digital Identities and Account Types.
Using Cox Security Software
Remember you can always find all the useful features of your McAfee software right on your desktop with McAfee Security Center. Just click the appropriate link in Cox Security Software Features.
Where you are in the process...
Before you install McAfee Family Protection for the first time, you must activate the product license using the steps below.
Verify All of Anti-Virus Software has been removed.
You need to uninstall any existing anti-virus programs running on your computer. To do this:
On Microsoft Windows
- Click the Windows Start icon.
- Click Control Panel or Settings, then Control Panel.
- Click the Add or Remove Programs icon.
- Locate your existing anti-virus software in the program list and click to highlight it. Then click Remove or Uninstall.
- If the system prompts you to remove or uninstall software, select Yes.
On Mac OS X
- Go to the Applications folder on Mac's main hard drive.
- Locate your existing anti-virus software in the program list and remove it.
Follow the uninstall steps outlined in the software's user manual.
In your web browser, go to http://www.cox.com/css.
Enter your primary account holder User ID and Password, then click Sign In.
Note: If you do not remember your password, click the Forgot your Password? link.
Click the Activate Now button under McAfee Family Protection.
If you see a Manage button instead of Activate Now, you have previously installed this software. See Reinstalling McAfee Family Protection for assitance.
If you followed the steps above, and received this screen instead:
Then you are logged in with a secondary authorized User ID, not the primary account holder User ID for Cox.com. To download, log in with the primary account holder User ID. For more explanation on the differnece between an Authorized User and a Account Holder User ID on Cox.com, see Understanding Digital Identities and Account Types.
For additonal help see Troubleshooting Cox Security Software.
Check the I agree to the above terms and conditions box, then click the Continue button.
A new screen displays informing you that your McAfee Family Proection account is activating.
Once the activation process has completed, click the Install McAfee Family Procetions button.