As part of our ongoing Customer Safety program, Cox Communications employs many security measures
in order to protect our customers from increasing threats on the Internet, including detection of viruses and malware. We will also send the notification regarding problems with your bill and modem upgrade availability.
 

Handling Alerts

When you receive an alert, review the message and follow any included steps to resolve the issue. We will provide direct links to Cox web pages only in these alerts.
 

For viruses, we will attempt to notify you through a Cox browser alert if we believe a computer in your household is infected with a virus. The alert includes a link to learn more about viruses and how to remove them.
 

You are also encouraged to download and install Cox Security Suite Plus on all your household computers if you have not already done so. Cox Security Suite Plus is free security software which is available to all Cox High Speed Internet customers.
 

Only Cox High Speed Internet residential customers, with a Cox supported web browser, will receive Cox Browser Alerts.
 

Note: The computer or other device that received the alert may not be the infected device. Be sure to check for viruses on all devices connected to your Cox High Speed Internet service.