Looking for more details about our phone service? Get your questions answered here.
What is Cox phone service? Cox phone is the same primary line telephone service you've known for years inside your home. Cox owns and operates a privately managed network to send and receive calls.
How does Cox phone service work? It works just as you would expect. Your phone service will have convenience services like 411 and essentials like 911. And your service will work with a home alarm system, just as it does with the inside wiring of your home. When your service includes a modem, we include that free and it comes with a battery backup. In case your power goes out, your phone service will work up to eight additional hours on battery. If you decide to disconnect your service, just return the modem to avoid any equipment charges.
What's New? Readable Voice Mail lets you view your home voice messages instantly through your email. It's simple, fast and FREE to Cox Digital Telephone customers with Cox Voice Mail.
Why choose Cox phone? Cox phone saves you more money versus the old phone company. With more than 2.5 million Cox phone customers, more people chose Cox in the past year than your other local phone company. Whenever possible, we'll switch your phone number - so you keep the number everyone knows.
Cool bundled technology. With Mobile Connect, TV Caller ID and Phone Tools, all your services work together to keep you in touch wherever you are. Manage your home phone, voice mail, call settings and features using your smart phone or your computer. Our cool technology lets you enjoy more of what's important to you.
Directory Assistance. Dial 411 with either a name or an address, either local or long distance, and get the phone number you need. You can get two numbers per each directory assistance call.
911. Emergency service is an absolute, critical must and Cox phone service connects to 911 services just like the phone company. In the instance where we install a telephone modem device with service, you're still safely connected. You just need to know that your physical address is recorded to that device. So bring it back to Cox in the event that you want to move it to another location.
TTY equipment compliant. If you use additional equipment for hearing special needs, our service works for many of the devices currently available. We'll make sure the service works or we will refund any of the charges associated with setup and installation.
Lifeline service. Respecting the need for access to phone services when the cost is a hardship, we offer lifeline phone service, in cooperation with the public utilities commission. Please contact us for details of this service.
Access your call history to see who's callingSign in to Phone Tools
Check your voice mail
Listen to and manage voice mail messagesSign in to Phone Tools
Control your call waiting and call forwarding settingsSign in to Phone Tools
Readable Voice Mail
View your home voice messages through emailSign in to Phone Tools