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Your Cox Services

Get the Most from your Cox Phone Service

Imagine looking out your window one fine day only to see a Cox Field Service Representative working away on your Cox phone box. Upon inquiring about his visit, you find out your home phone’s dial tone has been down for a bit – no wonder it’s been so quiet – and that he’s been sent by Cox to check on it.

In fact, Cox knew your dial tone was down within seconds of it happening. Because it didn’t reset itself within the first hour of this discovery, the Cox people monitoring your phone line dispatched a field rep to your home to find out what the problem is and fix it. 

Proactive service: That’s just one of the many great benefits of being a Cox Digital Phone customer. In turn, Cox provides all its phone customers with cool tools and features to help them customize their phone service to their liking. Considering the great number of features that come with each of our phone plans – most at no extra charge – there’s a good chance you might not be using all of them. Here’s a list we put together of some of our more outstanding ones.

Free to All Plans

Essential numbers When you subscribe to Cox Digital Phone service, just dial 611 if you need us for anything. You'll be connected to our 24/7 customer support help line immediately. All Cox plans provide you access to 411 and 911 as well. There is also an operator available to assist you 24/7—just press 0 from your home phone or after using your Cox calling card.  

900 and 976 blocking  At your request, all calls from your home phone to either of these numbers will be blocked.
Caller ID blocking-all calls  Blocks your caller ID phone number and name from being presented, ever. All of your calls will always appear anonymously to whoever you dial.

Per call caller ID blocking  Blocks your caller ID phone number and name from outbound calls that you make on a per call basis.

Long-distance charge block  Block incoming and outgoing long-distance calls on your home phone with this free feature—perfect for parents who plan to be away from home. You’ll need to contact a Cox customer service representative to help you set up and deactivate this service.

Eight-hour phone battery  To make sure your phone works when the power’s out, all Cox home phones are equipped with an eight-hour battery.

Available Free to Preferred and Premier Plans

Busy line redial  Connect with the number you dialed as soon as it becomes available. Instead of redialing busy numbers, your phone rings you as soon as the line is free and automatically connects you. Available with our Preferred and Premier phone plans.

Call forwarding
  You can program your phone to forward calls to you at another phone number. Each time a call is forwarded, your phone will make one short ring. All the while, you can still use your phone to make outgoing calls. Free with our Preferred and Premier phone plans.

Voice mail 
Easy to set up, password-protect and customize. Callers are provided with an opportunity to leave you a message that you can easily access, listen to and save from wherever you are. Free with our Preferred and Premier phone plans and available for an extra charge with our Starter and Essential plans.

Priority ringing  You can give up to three specific numbers a distinctive ring. One could be for your fax machine, another for calls from your kids and the third for all other calls.

Click here for more information on key helpful features for each of our telephone plans.

 
 
 
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