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Setting Up the Selective Call Acceptance Feature in VoiceManager

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

Learn how to set up VoiceManager so that you accept calls from specific callers only.

Solution

Selective Call Acceptance allows you to receive calls that meet pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule.

Benefits

Control — Authorize which calls you will take.

Convenience — Provide time range distinctions for when you want to accept certain calls.

Setup

Use the following steps to set up, activate, edit and delete the Selective Acceptance feature.

1

From the Voice Tools menu, click the Incoming Calls link.

2

Click the Selective Acceptance link.


3

Click Add.

4

Complete the following steps to add a new Selective Acceptance entry.

  1. Enter a name for the selection call type in the Description field.
  2. Click the Accept call or Do not accept call radio button to define whether this type of call will be answered.
  3. From the Selected Time Schedule drop-down menu, choose the time range for which you will or will not accept calls from this call type.
  4. From the Selected Holiday Schedule drop-down menu, choose the holiday for which you will or will not accept calls from this call type.
  5. In the Accept calls from section, select the types of numbers you want to accept or not accept calls from this call type. If you choose the Following phone numbers radio button, you must select either the Any private number, Any available number checkbox, or enter a maximum of 12 defined phone numbers in the Specific phone numbers fields.
  6. Click OK to save.
5

Activate an entry by checking the Active box to the left of the Description and clicking OK.

6

To edit or delete an existing Selective Call entry, open the Selective Call Acceptance window and click the Edit link to the right of the Description you want to change.

7

Complete the following steps.

  1. Edit the entry by changing any of the values in the window and clicking OK.
  2. Remove the entry by clicking Delete.

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