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Changing Call Forwarding Features

Last Updated: Tue, 12 Apr 2016 > Related Articles

Summary

Learn how to configure Call Forwarding in VoiceManager through the MyAccount Web Portal. Many voice features can be configured with a telephone or through a browser with the MyAccount Web Portal.

Solution

Call Forwarding feature options define how calls are managed in different situations and are available
based on the type of VoiceManager service package purchased. They may also be included with IP
Centrex, PRI, and SIP Mobility services. Call forwarding options will appear in the settings pages.
 

Use the steps below to configure to enable Call Forwarding in VoiceManager through the MyAccount Web Portal. Check the VoiceManager User Guide for configuration options using Feature Access Codes with your telephone.

2

Enter your User ID and Password to log in to MyAccount, then click the Sign In button.
 

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.
 

VoiceManager Tools menu

4

Click the Call Settings tab.

5

Under the Call Forwarding section, click the Call Forwarding link.
 

MyAccount highlighting Call Forwarding

6

Select one or more of the following options.

To Always Forward Calls

  1. Click the On checkbox to the left of Always.
  2. In the Forward To column, enter the telephone number to which calls should be forwarded.
  3. From the Options / Manage column, click the drop down menu to specify if a Ring Reminder will or will not send an alert of an incoming forwarded call.
  4. Click the Save button.

To Forward Calls When the Line is Busy

  1. Click the On checkbox to the left of Busy.
  2. In the Forward To column, enter the telephone number to which calls should be forwarded.
  3. Click the Save button.

To Forward Calls When There is No Answer

  1. Click the On checkbox to the left of No Answer.
  2. In the Forward To column, enter the telephone number to which calls should be forwarded.
  3. From the Options / Manage column, click the drop down menu to specify the number of Rings that should occur before calls are forwarded.
  4. Click the Save button.

To Forward Calls When the Line is Not Reachable

  1. Click the On checkbox to the left of No Reachable.
  2. In the Forward To column, enter the telephone number to which calls should be forwarded.
  3. Click the Save button.

To Forward Specific Calls to A Specified Number

  1. Click the On checkbox to the left of Call Forwarding Selective.
  2. Click the Ring Reminder drop down menu and select Ring Reminder Off or Ring Reminder On.
  3. Click the Add Call Forwarding Selective Rule link.
  4. Enter an explanation for the rule in the Description field.
  5. Click the When Receiving Calls From drop-down menu to select the type of phone number to which to apply the rule.
  6. Enter the phone number to which calls should be forwarded in the Forward to field, or Click the Do Not Forward checkbox.
  7. Click the During Regular Schedule and During Holiday Schedule dropdown menus to select when to apply the rule.
  8. To create additional schedules, click the Add a Regular Schedule and Add a Holiday Schedule links.
  9. Click the Save button.

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



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