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Voice Support

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Using Call Notify

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

Learn how to use the VoiceManager's Call Notify feature.

Solution

Description 

Call Notify enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification. If an incoming call meets user-specified criteria, an e-mail (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify e-mail address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Benefits

Motivation - Encourage staff to return calls when email notification is received. This simple act can help create higher customer satisfaction and acquisition of customers.

Control - Define specific parameters by which types of calls are answered.

Considerations - Determine the hours in which a recipient can be notified. If the call comes in outside of the pre-set time, the system does not make an attempt to notify the person.

 

Using Call Notify

  1. Log in to the VoiceManager web portal.
  2. Click the Voice Tools menu option link.
  3. Click the Incoming Calls link and Call Notify menu option.
  4. Type the e-mail address of the recipient. Now, click the Add button and type a description for the type of call to generate a notification. Note: You may opt to define a time and types of phone numbers to generate the notification.
  5. Click the OK button to save.

 

 


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