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Voice Support

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Setting Up Instant Group Call

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure the Instant Group Call feature of VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Instant Group Call allows creation and management of groups of users that can be called simultaneously for a conference call. Instant Group Call is available with the VoiceManager Anywhere package and the IP Centrex service.
2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4
Click the Advanced Call Settings tab.
5
Under the Team Calling section, click the Instant Group Call link.
6
To create or add a group, click the Add Instant Group Call Group link.
7
Enter a description in the Instant Group Name field.
8

Click the appropriate radio button to choose whether to:

  • Dial by Telephone Number
  • Extension
  • or both Telephone Number and Extension
9

Click the Phone Number drop down menu to select the number for the group.

Note: The Extension automatically matches the last four digits of the phone number, but you can edit it to any four digit number.

10
Click the Time Zone drop down menu and select the correct time.
11
Click the checkbox if you would like to Enable Maximum Call Time for Unanswered Call and enter a maximum number of minutes.
12
Click the Add Another Number link and enter up to 20 phone numbers for an Instant Group Call.
13
Click the Clear or Remove link to delete phone numbers from the list.

Note: If you select an Account from the drop-down menu, Account Administrators can also manage this Instant Group Call group and it will follow the Account Settings for the Incoming Calling Plan. If no account is selected, only the Profile Owner can manage this Instant Group Call group and it will follow the Group Settings for the Incoming Calling Plan.
14
Click the Incoming Calling Plan drop down menu and select Custom Settings or Group Settings. Choose Custom Settings to customize the Incoming Calling Plan for this Instant Group Call group; otherwise, choose the Group Settings.
15

Click the Save and Return button to save your changes and return to the previous screen.

Result: A message Indicates your Instant Group Call added successfully.

Activate, Edit, Delete an Instant Group Call Group

Follow the steps below to activate, edit, or delete an Instant Group Call group.

1

Follow steps 1 through 5 above.

2

Select the On check box next to the Instant Group Call group you want to activate.

3
Click the Edit or Delete link to change or remove an existing group.
4

Click the Save button.


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