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Using Call Trace

Last Updated: Fri, 18 Nov 2016 > Related Articles


Learn how to log the number of harassing calls.


How it works: When you receive a harassing call, you can dial a simple code to trace the source of that call.

How to use:

  1. When you get a nuisance call, press and quickly release the switchhook.
  2. Listen for a special dial tone.
  3. Press *57.
  4. If you've already hung up, just lift the handset and listen for a normal dial tone.
  5. Press *57.
  6. Listen for a confirmation announcement that the last call has been traced.
  7. Hang up.
  8. The number you traced will be recorded by Cox. If you decide to pursue the matter, you must contact a law enforcement agency and we'll provide that number directly to them. By law, we cannot provide the traced number directly to any of our Cox Digital Telephone customers.

Note: Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will not be able to trace that call. In some areas, after you press *57, you'll hear an announcement that the call can be traced. Just follow the voice instructions to dial an additional code, and the call will be traced.


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