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Using the Personal Status Manager Feature in VoiceManager

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

Learn how to pre-configure multiple profiles to control your inbound calls in VoiceManager.

Solution

Personal Status Manager allows you to control your inbound calls through four pre-configured profiles: in the office, out of the office, busy, or unavailable. These profiles can be changed quickly regardless of whether you are at your desk or by phone from a remote location using the Voice Portal feature.

Personal Status Manager takes precedence over other service settings associated with processing incoming calls.

Benefits

Choice — Manage the description of your availability. Whether you're in or out of the office, busy or unavailable, each profile is captured and defines the behavior of call re-routing.

Ease — Instantly change the management of your calls with a single setting.

Setup

Use the following steps to apply your Personal Status Manager.

1

From the Voice Tools menu, click the Incoming Calls link.

2

Click the Personal Status Manager link.

3

Complete the following steps.

  1. From the Current Profile drop-down menu, select the type of profile you want to configure: Available - In the Office, Available - Out of the Office, Busy, and Unavailable.
  2. Click the radio button(s) and enter telephone numbers for the profile type you selected.
  3. Click OK to save.

    Note: From the Voice Portal feature, Personal Status Manager can also be configured by telephone.


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