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Activating the Call Forwarding Busy Feature in VoiceManager

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

Learn how to activate the Call Forwarding Busy feature in VoiceManager.

Solution

Call Forwarding Busy allows you to forward your incoming calls to a different number when your phone is busy.

Use this service when you want another person to receive the call instead of the caller being sent to your voice messaging box.

You have the option to activate and deactivate the service by accessing the feature from the VoiceManager Toolbar interface, the MyAccount Portal, or by dialing a feature access code from your phone. If activated, you must specify the forwarding number.

Benefits

Coverage — Instead of having callers sent to your voice mail, program your phone to ring another person to maintain a more individual approach.

Focus — Stay focused on your tasks and decrease the chance of missed deadlines.

Setup

Use the following steps to activate the Call Forwarding Busy feature.

1

From the Voice Tools menu, click the Incoming Calls link.

2

Click the Call Forwarding Busy link.

3

Complete the following steps.

  1. Click the Call Forwarding Busy On radio button to activate the feature. You may elect to use feature access code *90# to activate and *91# to deactivate.
  2. In the Calls Forward to phone number field, enter the telephone number that you would like your calls forwarded to when you are on another line.
  3. Click OK to save.

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