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Voice Support

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Using Voice Portal - User

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

Learn how to use Voice Portal including how to create the Voice Portal access and password.

Solution

Voice Portal enables you to access your VoiceManager office number from any telephone to change settings, and make calls.

Benefits

Mobility — Initiate call forwarding and call handling changes to your office line from any telephone.
Cost — Make long distance calls that will be billed back to the company at standard rates rather than placing calls from your home, a hotel, or a different location that potentially incur higher charges.

Create Access to Voice Portal

1
From the Voicemail/Portal Tools menu in MyAcccount, select the Messaging Controls option.
2
Click the Voice Portal link.
3

Check the Auto-login to Voice Portal when calling from my phone checkbox.

4

Click OK.

You can now press 9999 in a 4-digit dialing setup to access Voice Portal from your office telephone.

Create Your Voice Portal Password

1

From the Voicemail/Portal Tools menu in MyAcccount, select the Messaging Controls option.

2

Click the Voice Portal Password link.

3

Enter the new password you want to use to access the voice portal.

This must be a numeric value from 6-8 characters.

4
Re-enter the password in the Re-type new password space.
5
Click OK.

Remote Access and Use of Voice Portal

To access Voice Portal from an external line, dial the outside Voice Portal number provided to your company by Cox and enter your 10-digit office telephone number and password.

There are five edit options you may choose:

OptionAction
2Change your Personal Status Manager features.
3Change or record your name.
4Change your Call Forwarding options.
8Change your Voice Portal password.

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