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Voice Support

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VoiceManager Company Features

Last Updated: Fri, 30 Aug 2013 > Related Articles

Summary

VoiceManager Company Features

Solution

Getting StartedBusiness ApplicationsPersonal FeaturesCompany FeaturesTelephone GuidesResource Center
The array of available VoiceManager Company Features can be selected and customized to meet your firm's needs. VoiceManager provides your operation with full administrative privileges to manage everything from simple call routing to advanced call management.

 

Company Features

ResourceDescriptionLearn MoreLearning Tutorial
Most Frequently Used Company Features
Auto AttendantAuto Attendant provides your company with an automated and customized tool for routing incoming calls without having to allocate a dedicated resource to that function.Download PDF View Tutorial
Calling Plan - IncomingIncoming Calling Plan enables businesses to permit or restrict answering types of incoming calls.Download PDF View Tutorial
Calling Plan - OutgoingOutgoing Calling Plans enable businesses to allow or restrict the types of calls that are made.Download PDF View Tutorial
Common Phone ListCommon Phone List allows you to create and store a list of frequently called contacts that others in the company can access and call.Download PDF  
Extension DialingExtension Dialing allows you to reach any other user within the VoiceManager group by dialing an internal extension.Download PDF  
Hunting (Directory Number)Directory Number Hunting is a group feature that routes incoming calls to one or more specific users for answering. If that user is on their phone or away from their desk the call will automatically hunt to a targeted group of users for answering.Download PDF View Tutorial
Hunting (Pilot Number)Pilot Number Hunting is a group feature that routes incoming calls to a specific company telephone to a targeted group of users for answering.Download PDF View Tutorial
ScheduleTime Schedule at the Group level enables the administrator to create schedules that can be accessed company-wide by anyone with features that use a scheduling option.Download PDF  
Series CompletionSeries Completion is a company feature that automatically moves callers to the next available line in the hunt group if the first line is busy.Download PDF View Tutorial
Voice PortalVoice Portal provides the Administrator with the ability to access VoiceManager remotely from any telephone number, then record and upload a new greeting for their Auto Attendant service.Download PDF  
All Other Company Features
Account CodesAccount Codes used with Cox Smart Billing service provide your company with a monthly summary of toll calling based on the Account Code used for each call.Download PDF View Tutorial
Authorization CodesAuthorization Codes used with Cox Smart Billing service provides your company with a monthly summary of toll calling based on the Account Code used for each call.Download PDF View Tutorial
Call ParkCall Park enables you to answer a call and park it (place it on hold) so a party at another extension can retrieve it.Download PDF  
Call Pickup GroupCall Pickup enables you to set up groups of users that can answer each other’s line from any phone in the group.Download PDF View Tutorial
Custom Ringback GroupCustom Ringback Group enables all callers to hear a media file when they call any company number.Download PDF  
Instant Group CallInstant Group Call immediately establishes a conference call with a pre-determined list of telephone numbers by dialing an extension number.Download PDF  
Music On HoldMusic on Hold enables a company to provide music or messaging when callers are placed on hold.Download PDF  
Smart BillCox SmartBill Connect enables you to develop charts, graphs and customized reporting to track how and when your business uses the telephone services you receive from Cox Business.Download PDF  

 



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