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TV Support

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Fix Your No Picture Problem With Cable Box

Last Updated: Mon, 23 May 2016 > Related Articles


Use the steps below to troubleshoot and solve your no picture problem.



Black ScreenBlue Screen




Signal interruption may be caused by something as simple as a missed payment. Double check your latest Cox bill to make sure you're up to date on payments. Want to view your bill or make a payment online?

If your account is in order, go to Step 2.


Check your TV settings.

Still having picture problems? Go to Step 3.


Reset your cable box.

Still having picture problems? Go to Step 4.

Go back to Quick Fixes for TV Picture Problems.

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