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TV Support

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Fix Your Distorted Picture Problem for TVs Using CableCARD

Last Updated: Tue, 20 Dec 2016 > Related Articles


Use the steps below to troubleshoot and solve your distorted picture problem.



Applies to these TV picture problems:

  • Frozen or tiled image
  • Ghosting or wavy lines
  • Grainy or snowy picture
  • Poor color

Are you experiencing problems on a new television or receiver? If so, contact Support to schedule a CableCARD installation.

If you are having problems with an existing system, follow the steps below.


Check for loose connections. 

Still experiencing picture problems? Go to Step 2.


Check TV settings for correct inputs. 

Still experiencing picture problems? Go to Step 3.


Bypass your equipment.

Still experiencing picture problems? Click here for more TV picture help

Go back to Quick Fixes for TV Picture Problems.

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