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Cox Business Internet

Last Updated: Fri, 01 Jul 2016 > Related Articles

Summary

View details about Cox Business Internet Services.

Solution

Cox Business Internet offers multiple tiers of Internet service with speeds that range from 15 Mbps to 300 Mbps. Cox Business Internet also provides the following features:

  • Online Backup
  • Security Suite
  • Server hosting
  • Static IP addresses
  • Additional email boxes
  • Vanity domains
  • Mass mailing options.

Cox Business Internet also provides you with a modem or gateway for a monthly fee. However, if you wish to provide your own device, you may do so as long as the device is on the approved list, see Cox Business Approved Modems and Gateways for details.


View the following frequently asked questions about Cox Business Internet. If you have additional questions, you can contact us.

Will Cox offer even higher speeds in the future?

Cox Business recognizes that bandwidth demands of business owners will continue to increase over time. To meet this ever increasing need, Cox Business is constantly looking at ways to enhance our network to meet growing demands.
 
Cox Business uses a DOCSIS infrastructure, and as technology advances allowing for even greater speeds, Cox will make the necessary investment to accommodate more bandwidth. Another option is to consider a Cox Optical Internet connection, which will your businesses to experience speeds up to 10 Gbps. More details can be found here Cox Optical Internet.

Is my Cox Business Internet speed guaranteed?

Cox Business prides itself on delivering quality service and closely monitors our network to ensure maximum performance. However, the consistent delivery of speed varies based on many factors, including customer specific equipment configurations, potential network congestion during peak loads, and Internet activity beyond the Cox network. Therefore, actual customer speeds may vary.

What is the process to upgrade my speed?

Call your local Cox Business sales or customer care representative. Often upgrades can be handled over the telephone and can be completed in 48 hours or less.

Is my connection shared?

All connections to the Internet are shared at some point. There is no such thing as a dedicated connection, as claimed by some providers. Since all connections are shared, providing a high-speed Internet experience depends on your Internet Service Provider network capacity, scalability, and overall architecture. Cox local HFC network is interconnected via a high-speed ATM backbone, while our national backbone is composed of fully redundant OC-48 connections with multiple peering points. Both networks are designed to be highly scalable, providing increased network capabilities as demand increases.

Does my Cox Business Internet connection include WiFi?

Cox Business Internet does offer a WiFi option for a small fee. To learn more about this option, see Internet Gateway and Guest WiFi.

How does Cox Business Internet service differ from Cox residential high-speed Internet service?

Cox Business Internet is designed to meet the needs of businesses by offering several service tiers along with business-class service levels, customer support, professional installation and 24/7 technical support. Cox Business Internet also provides business service features such as Online Backup, Security Suite, server hosting, static IP addresses, additional email boxes, vanity domains, and mass mailing options. In addition, Cox Business Internet service is designed to support higher traffic levels generated by businesses with multiple users and applications. 

Do all service providers deliver the same high-performance Internet access?

Not all providers invest in an infrastructure to ensure a high-performance connection. Cox provides a high-speed, redundant, national IP backbone for business customers to use while connecting to the Internet. Further, Cox HFC local cable networks have been largely rebuilt in recent years and are designed with growth in mind. The network is highly scalable, enabling expansion of available bandwidth to meet increasing business demands without major network upgrades.

Is the speed of service comparable between hybrid fiber coax (HFC) cable and DSL Internet access?

Cox Business Internet, HFC cable, is consistently fast no matter where your business is located, whereas DSL service typically gets slower the farther your business is located from the telephone company’s central office. Accordingly, even if the local DSL provider advertises high speeds, these speeds may not be available in your area. Even if you are located in the heart of a DSL service area, it is unlikely that your local DSL provider can offer the same peak download speed performance available from Cox. To date, Cox 200.0 Mbps of download and up to 20.0 Mbps upstream speeds, provide business customers with the fastest, most widely available business-grade broadband service in the marketplace.

Aren’t all Internet access providers the same?

Cox Business has been delivering reliable telecommunications services since 1993; well before the quick entry and fallout of many telecom providers and partnerships. Cox Business Services is a division of Cox Communications, a Fortune 500 company and the nation’s third largest cable broadband communications company. Cox has the advantage of being one of the few facilities-based providers in the marketplace. Cox owns and manages its network, which makes a crucial difference in the way it delivers Internet service to business customers. Cox can upgrade its network easily, making sure that its business customers are benefiting from the latest technological innovations. Cox also monitors its network usage to control service delivery and maintain direct accountability to our business customers; providing local customer support and 24/7 business-grade technical support. With Cox, you have one provider for phone, Internet, and video services, not two or three companies operating under a co-marketing arrangement. This means you enjoy the convenience of one bill, one company and one number to call for assistance.


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