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Troubleshooting Slow Connection Speeds

Last Updated: Mon, 21 Nov 2016 > Related Articles


Find troubleshooting steps for when you are online but have an issue with slow download speeds.



Web pages are slow to open and downloads transfer slowly.


The problem may be caused by physical problems with cable lines or by network issues.


First, use the steps below to power cycle your network.

  1. Turn off all equipment starting with the computers and working toward the wall. Unplug your router, if you use one. Then unplug your modem. 
  2. Let all equipment sit for 30 seconds.
  3. Plug the modem back in and wait two minutes until the lights indicate it is synched.
  4. Plug in the router.
  5. Turn on the computers.

Second, disable your firewall. Consult your software documentation for instructions on how to complete this step. If disabling the firewall resolves the issue, check firewall settings to ensure that ping is enabled and reactivate it.
Third, check your physical connections. The cables to the modem or router and cabling between them may be loose or damaged. Replace damaged components and validate that all connections are secure.
If you still experience slow connection speeds, contact Cox customer support for further troubleshooting assistance.

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