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Billing & Account Support

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Add or Delete an Account to your Profile

Last Updated: Tue, 19 Jul 2016 > Related Articles

Summary

Follow these steps to add or delete accounts associated with your profile.

Solution

To associate multiple accounts with your profile complete the following steps.

Add an Account

To add an account to your profile, complete the following steps. 

  1. Login to the MyAccount.
  2. From the main page, click Add New Account.
     
    Note: You may also access the Profile Administration section and click Add Account.
     
  3. On the Add Account To Your Profile window, complete the following fields:
    • Account Number - Enter your account number as it appears on your bill.
    • Desired Nickname - Enter an easy to remember name that functions as the identity for your account.
    • Federal Tax ID or Social Security Number - Enter either the last four digits of your SSN or your Fed Tax ID.
       
      Important: If you get an error or experience any difficulty completing this field, call customer support at 866-272-5777. We need to confirm that we have the proper tax ID/SSN information on record.

  4. Click Add New Account.

Delete an Account

To delete an account from your profile, complete the following steps. 

  1. Login to the MyAccount.
  2. In the upper right of the account page, in the Select Account drop down menu, select the account to be deleted.
     
    Result: The account displays in the center of the window.
  3. On the left navigation rail, click the Profile Administration
  4. Select Delete Account.
  5. Click Continue.
  6. Validate that you have deleted the correct account.
     
    Note: Deleting an account from your profile does not stop the billing or services associated with that account. To stop these, you must call customer support to cancel. You must also call customer support if you wish to delete a profile you have created.

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