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Billing & Account Support

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Making a One-Time Payment in MyAccount

Last Updated: Wed, 16 Nov 2016 > Related Articles


Learn how to make payments online using your MyAccount.


Follow these steps to make a one-time payment in MyAccount.


Go to MyAccount.coxbusiness.com log in using your User ID and Password.
Note: If you have not yet registered for a User ID, you may do so by selecting New to Cox Business MyAccount? Register now.


Click Billing Tools.
Billing Tools

  1. Click Pay Bills.
    Click Pay Bills
  2. Click Continue.
    Note: If the payment amount is different from the Total Amount Due, enter the amount in the Payment Amount field.
    Enter Amount, Click Continue
    Result: The Payment Method window displays.
  3. Do you have at least one Payment Method available?
    • If yes - Skip to step 6.
    • If no - Continue to step 4.

Click Add New Payment Method.
Click to add a new payment method

  1. Make the appropriate entries based on the payment method being used.
    Note: If you are paying multiple statements, the only payment method available is credit or debit card. You cannot pay multiple statements using a checking or savings account.
    • If using checking or savings accounts, complete the following fields.
      • Name on Account
      • Routing Number
      • Account Number
      • Confirm Account Number
      • Account Type
        Enter banking account information
    • If using a credit or debit card, complete the following fields.
      • Card Number
      • Name on Card
      • Expiration Date
        Enter credit or debit card information
  2. If you want to make this payment method the default, check Make this my default payment method.
  3. Click Add Payment Method.
    Note: You may save five payment methods. If you want to add additional payment methods, repeat steps 4 and 5.
  1. Under Payment Method, enter the appropriate amount in the amount box.
    Note: If you would like the split the payment between two or more accounts, click the Split Payment option.
    Split payment between accounts
  2. Click Review & Pay.
  1. Review the payment information.
    Note: If any changes are needed, at the bottom of the window, click the Back button.
  2. Under Terms and Conditions, review the One-Time Payment Terms and Conditions, then click the box. 
  3. Click Submit.
    Agree to terms and Submit
    Result: The Payment Receipt window displays.
  1. If you want to add a memo, at the bottom of the Payment Receipt window, enter the information in the Memo field.
    Note: This is the only opportunity you have to enter a memo. If you navigate away from this window, the memo option will no longer be available.
  2. If you want to print the receipt, at the bottom of the Payment Receipt window, click Print.
     Payment Receipt Window

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