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Billing & Account Support

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EasyPay FAQs

Last Updated: Fri, 08 Jul 2016 > Related Articles

Summary

Learn how EasyPay makes managing your monthly statement simple.

Solution

EasyPay is an automatic billing system that allows you to log in securely to view your bill, set up email bill reminders, pay online, and more.

What is EasyPay?

EasyPay is Cox’s safe and automatic recurring payment program that allows customers to have their bill paid automatically each month from a designated bank account, debit or credit card.

 

What's the difference between EasyPay and View/Pay Bill?

While EasyPay is an automatic and recurring payment program, View/Pay Bill is used to make a one-time payment by logging in to MyAccount.

 

What are the requirements to sign up for EasyPay?

You must have a valid US Checking or Savings account or a Debit/Credit Card with the Visa, MasterCard, American Express or Discover logos.

 

How can I sign up for EasyPay?

You can sign up for EasyPay through MyAccount. Step by Step instructions are provided here: Make Recurring Payments Online Through EasyPay.

 

Is EasyPay free?

Yes, it is free! There is no cost to sign up for the EasyPay service.

 

How can I be sure my Cox bill has been paid through EasyPay?

A record of the transaction will appear on your monthly bill from Cox, with a notification that reads "Auto payment on Your Due Date - Do Not Send Payment." Additionally, your monthly bank account statement or credit card statement will reflect the payment.

 

How does EasyPay work?

We contact your bank or credit card company to have the monthly Cox charges deducted from your bank account or charged to the credit card each month. Your bank account is not charged until their Due Date.

 

What if I have a question about my bill?

If you have questions once you receive your bill statement, please contact us at the number printed on your bill.

 

Can I stop my participation in EasyPay?

Yes. You may stop participating in the EasyPay Program at any time by notifying Cox. You can either call us and speak to a customer care representative or visit your nearest Cox Solution Store.

 

What happens if I change banks or credit card companies?

If you change your bank account or your credit card company, you can provide the updated information through CoxBusiness.com/myaccount. You may also contact Cox at the number on your bill to request a new authorization agreement be mailed to you. A new authorization agreement will be required.

 

What happens when my credit card expires?

If your credit card is about to expire, you will receive a notice from Cox reminding you to update the card information through CoxBusiness.com/myaccount. You may also contact Cox at the number on your bill to update your account information. If only the expiration date is changing, then a new authorization agreement is not required.

 

 


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