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Cox Business Security Suite FAQ

Last Updated: Fri, 22 Apr 2011 > Related Articles

Summary

Frequently asked questions about Cox Business Security Suite.

Solution

Make the most of your Cox Data Services with Cox Business Security Suite. Protecting your computers and servers from the ever-present threats of viruses, spyware and hackers – Security Suite provides a comprehensive, easy-to-use solution to keep your business safe.

And best of all, this integrated service comes with free licenses for Cox Business Internet customers and affordable licenses to expand and serve all Data customers.

If you have any questions about Cox Business Security Suite or on any of our other services, contact us directly at 1-866-272-5777 or email us here.

All you need to know about Cox Business Security Suite.

Frequently Asked Questions about Cox Business Security Suite

What is Cox Business Security Suite?

Cox Business Security Suite is a smart and economical way for a business to help protect their data from viruses, spyware, hacker attacks, and more. Security Suite, powered by McAfee, safeguards business computers and file servers with the convenience and ease of maintenance of an all-in-one security solution.

How do I activate Online Backup?

Simply log in to MyAccount, download and install the software on your computer, select the files you want to back up and the frequency preferences. Once you set it up, Online Backup automatically backs up your data for you at your selected intervals. Go to MyAccount to log in and activate your Online Backup Service.

How do I activate Security Suite?

Simply log in to MyAccount, download and install the software on each computer or file server for which you want Security Suite protection, and your computers/file servers are protected.
Go to MyAccount to log in and activate your Security Suite licenses.

How much does it cost?

Security Suite licenses are included with Cox Business Internet (CBI) service. The number of included licenses depends on the CBI package you have purchased. Additionally, Cox Business data customers can purchase additional licenses if needed.

Can I customize Security Suite for my needs?

Yes, you can customize Security Suite within the SecurityCenter online management tool. See the User Guide, posted at http://support.coxbusiness.com under Data Support, for further detail

Which platforms does Security Suite support (system requirements)?

Security Suite currently supports:

Client Operating Systems:

  • Windows 2000 Professional (with SP3 or later)
  • Windows XP Home or Professional (with SP2 or later): 32&64 bit
  • Windows Vista: 32&64 bit
  • Windows 7: 32&64 bit

Macintosh support is being considered for future enhancements to Security Suite.

Server Operating Systems:

  • Windows 2000 Server: Advanced Server/SB Server (with SP3 or later)
  • Windows 2003 Standard Server: Enterprise, Web Edition, or SB Server
  • Windows Server 2008 (32&64 bit): Standard, Enterprise, Small Business, or Essential Business Server

Other System Requirements:

  • Intel Pentium processor or compatible architecture
  • Internet Connection: Microsoft Internet Explorer 5.5 with SP2 or later
  • RAM Requirements: 512 MB minimum: 1-2GB recommended
  • Mouse and 256 color VGA monitor or better

How do I cancel Security Suite licenses?

You can cancel a Security Suite license by uninstalling the Security Suite software from the computer(s) that no longer require Security Suite.

Please Note: If you terminate all of your Cox Business Internet or data services, you will no longer have access to Security Suite.

How do I purchase more Security Suite licenses?

To purchase Security Suite licenses please call Cox Business at 1-866-456-9944.

Is the SecurityCenter MyAccount the same as Cox Business MyAccount?

No. SecurityCenter MyAccount is part of the online management tool for Cox Business Security Suite. Cox Business MyAccount is our online portal for all Cox Business products.

Do my Security Suite licenses expire in a year?

The Security Suite licenses renew annually for as long as Cox Business continues to offer Security Suite and your Cox Business Internet or other data service account is in good standing.

Installing

Can I use a non-Microsoft browser, such as Mozilla Firefox, to install Security Suite?

No. Installation requires Microsoft Internet Explorer (version 5.5 or later). However, once the Security Suite software has been installed, you can continue to use the Internet browser of your choice. You can view the SecurityCenter website using Internet Explorer or Firefox (version 1.5 or later). Browser protection supports Internet Explorer (version 6.0 or later) and Firefox (version 1.5 or later).

I get an “Invalid Entitlement Error” when trying to install Security Suite Service.

If you get this error message it typically means that the URL in your email message was truncated or badly formatted. Make sure you are using the entire URL with no spaces, and that the company key (the value in the URL after the characters CK=) is complete. This error can also indicate that you are attempting to install protection services on more computers than you have licenses. Please contact Cox Business at 1-877-935-7038 if this problem persists.

I get the error message “Installation cannot proceed because you have selected not to accept a vital agent component, you don’t have administrative rights...”

Problems that can cause this error are:
The browser’s cache is full.
The browser’s security level is set too high.
The user doesn’t have administrator rights.
A registry file is missing.
See the Troubleshooting chapter in the User Guide for details.

I get the “MyINX Error” when trying to install Security Suite Service.

The installer has detected other virus protection software on the computer, which you must uninstall:
1.         From Windows Control Panel, open Add/Remove Programs.

2.         In the list of programs, locate any virus protection software (including Security Suite Service), then click Remove.

3.         Try to install Security Suite service again.

If you still receive this error, some components might be installed but not visible. See the Troubleshooting chapter in the User Guide for details.

I get the error message “A file needed to install the software is not available. Please click the installation URL to begin the installation process again.”

When a user clicks the installation URL to download the installation file, a cookie is created. The cookie expires after 24 hours. If the user saves the installation file and then tries to install it after 24 hours have passed, or deletes the cookie, the user must download the file and begin the installation process again.

Virus Scanning

How do I perform an on-demand virus scan?

Click the Security Suite Service icon in the system tray and select Scan Tasks | Scan.... Select the file or folder you want to scan.

When I prevent a folder from being scanned for viruses, are its subfolders scanned?

When you exclude a folder from virus scans, subfolders in that folder are also excluded.

When is my data available?

Your data is generally accessible 24 hours a day, 7 days a week. There may be some maintenance, during non-business hours, that may make your data briefly unavailable.

How do I scan for potentially unwanted programs, such as spyware?

By default, Security Suite Service automatically scans for potentially unwanted programs. When you create new policies, on the Spyware Protection tab, set the Spyware Protection Status to On. On the Advanced Settings tab, select the types of programs to detect.

How do I prevent certain programs from being scanned for potentially unwanted programs?

You can specify approved programs in the SecurityCenter:
On the Spyware Protection tab when creating or editing a policy.
In the Unrecognized Programs report.
In the User-Approved Applications List (accessed from the Computers or Computer Details page).
Users can also approve programs for their own computers, either in response to a detection alert popup (in Prompt mode) or through the Potentially Unwanted Programs Viewer (click the Security Suite Service icon in the system tray, then select Scan Tasks | View PUP Detections).

Firewall

How do I keep firewall protection from blocking certain Internet applications?

The policy management feature allows you to specify allowed Internet applications that will not be blocked. Users can also specify allowed Internet applications on their own computers if their policy allows.

Is there a “Learn” mode to help me discover which Internet applications I need to approve?

Yes. When you first install the firewall protection service, select Prompt mode. Then check the Unrecognized Programs reports regularly to see which programs are detected on client computers, and approve appropriate programs in a policy. Select Protect mode after you have approved all the applications needed to conduct business. You can also select Report mode as a “Learn” mode if you do not want your users to be prompted for a response to detections. See the User Guide for more information.

Is it advisable to run the Windows firewall and the Security Suite Service firewall service at the same time?

We recommend that you disable the Windows firewall when the firewall protection service is running. (It is disabled automatically when the firewall protection service is installed.)

 

Browser Protection

Can users run browser protection for Internet Explorer and Firefox on the same computer?

Yes. Browser protection for Internet Explorer (version 6.0 or later) and Firefox (version 1.5 or later) are compatible on the same computer. Users can install protection for both browsers. (If both browsers are present on a computer when browser protection is installed, protection for both browsers is installed automatically.)

Is it safe to use browser protection as my only source of security against web-based threats?

No. While browser protection tests a variety of threats, and constantly adds new threats to its testing criteria, it cannot test for all threats. Users should continue to employ traditional security defenses, such as virus, spyware, and firewall protection in Security Suite Service, for a multi-tiered defense.

Configuring Policies

Can I change the default settings in the McAfee policy?

No, however, you can create a new policy, and the new policy will initially be configured with the default settings. You can then adjust the settings you want to change. There is no need to configure all settings when you create a new policy.

How can I prevent popup prompts from appearing when unrecognized programs are detected?

Virus and spyware protection and firewall protection prompt users for a response to a potentially unwanted program or Internet application detection when set to Prompt mode. To prevent popups, select Protect or Report mode. For highest protection, select Protect to automatically delete unrecognized programs (virus and spyware protection) or block unrecognized Internet applications (firewall protection).

Why would I want to specify exclude files, folders or approved programs from scanning?

Specifying excluded files and folders from scanning can be useful if you know a particular type of file is not vulnerable to attack, or a particular folder is safe. If you use a program or Internet application to conduct your business, approving it keeps it from being detected as unrecognized and deleted or blocked. If you are unsure, it is best not to specify exclusions.

Can I add approved programs and allowed Internet applications to multiple policies at the same time?

Yes. A link in the Unrecognized Programs report or the User-Approved Programs List lets you add a program to multiple policies. When you click Allow, the SecurityCenter displays a listing of all the policies you have created where the program is not currently added. You can select up to 10 of these policies at a time.

Can I add approved programs and allowed Internet applications to the McAfee Default policy?

No, however, you can create a new policy and add them. When you click Add Policy on the Groups + Policies page, the new policy is pre-populated with the McAfee Default policy settings. Specify a name for the new policy, save it, and then add approved programs and allowed Internet applications as needed.

Reporting

Can I use a non-Microsoft browser, such as Mozilla Firefox, to view reports?

Yes. You can view the SecurityCenter using Internet Explorer (version 5.5 or later) or Firefox (version 1.5 or later).

Why don’t I see any information in the Incoming Events Blocked by the Firewall report?

By default, this information is not tracked. To track the information required for this report, on the Desktop Firewall policy tab, enable Report blocked events. (If you are using the McAfee Default policy, you need to create a new policy, name it, enable this option, and then assign it to the computers where you want to track this information.)

Can I view sample reports?

Moving Licenses

Can I move a license from one computer to another?

Yes. 

 

  1. Uninstall the software from the old computer.
  2. From the SecurityCenter, click the Computers tab.
  3. For Groups, select All, then select the old computer in the listing and click Delete.
  4. Install the software on the new computer.

The new computer appears in your reports after it uploads its status to the SecurityCenter, usually within 20 minutes.

I had to reinstall the operating system. Will this affect my license number?

No. However, you need to reinstall Security Suite Service after reinstalling the operating system.

  1. From the SecurityCenter, click the Computers tab.
  2. For Groups, select All, then select the old computer in the listing and click Delete.
  3. Install the software on the reformatted computer.

The new installation appears in your reports after the computer uploads its status to the SecurityCenter, usually within 20 minutes.

General

The Security Suite Service icon is missing from the system tray.

To redisplay the icon, click Start | Programs | McAfee | Security Suite Service | McAfee Security Suite.

Why does the online help not display correctly?

If the built-in help system displays incorrectly on a client computer, its version of Microsoft Internet Explorer might not be using ActiveX controls properly. These controls are required to display the help file. Make sure that you install the latest version of Internet Explorer with its Internet security settings set to Medium.

I use Windows XP Service Pack 2, and I get a message that my computer may be at risk. What does this mean?

This is a known problem with Microsoft Security Center, because Microsoft cannot determine that Security Suite Service is installed and up-to-date. If you get this message when starting your computer, click the message balloon to open the Recommendation window, select I have an antivirus program that I’ll monitor myself, then click OK.

 

 


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