Anti-Virus for Coxmail subscribers
Last Updated: Fri, 22 Apr 2011 > Related Articles
Learn more about protecting yourself from receiving hazardous computer viruses via email.
How CoxMail anti-virus works:
Frequently Asked Questions
Q: How can I avoid getting a virus?
A: Viruses are designed not only to infect you, but also to spread themselves. Some viruses read your email address book, and email themselves to everyone in the book. Other viruses attach themselves to every outgoing email. Below are a few simple steps to help you avoid receiving a virus:
Q: What can I do if I get a virus?
A: Stop! Do as little as possible on your computer, every click could spread the infected program. Immediately update your anti-virus software, and run a full virus scan on your computer. If your virus scanning software is properly updated it should remove the infected files.
Q: Will I receive notification if my computer tries to send out a virus via email?
A: Since most email sent by viruses has a fake 'reply' address, Cox cannot alert the sending reply address.
Q: How do I turn on the anti-virus for my mail hosted by Cox?
A: Anti-virus is set to ON by default on the CoxMail server, eliminating the need to manually set this function.
Q: What if I get a virus while using Cox's anti-virus software?
A: Please forward the virus as an attachment to email@example.com.
Q: How often is Cox's anti-virus software updated?
A: Cox Mail servers receive updates as soon as new definitions are available.
Q: Will Cox's anti-virus software prevent my computer from infection?
A: Email is just one of many methods that transmit viruses. Other activities, such as retrieving programs from file sharing software or downloading programs from popular websites can also lead to viruses. CoxMail anti-virus is one defense against these malicious programs. See "How can I avoid getting viruses?" for additional information on protecting your computer.
Q: Can I still use the Anti-virus product I installed on my computer?
A: Yes, Cox recommends that you install an anti-virus program on every computer in your business establishment and keep all virus definitions up-to-date. An anti-virus program on your computer, along with the CoxMail anti-virus, will position you best against malicious viruses and worms.